Helpdesk Assistant
3 days ago
**Job Description**:
**About the job**
You will support NZ and Australian consumer panels. You will do this by making weekly quality control calls to ensure that both panels remain compliant, in the aim of meeting weekly Helpdesk KPI’s and to ensure full support of our Global KPI’s.
**Responsibilities**
- Panel recruitment via online recruitment
- Regular compliance check via outgoing weekly Quality Control phone calls
- Initial hand holding via Courtesy calls
- Promote special feeling of membership via ad hoc calls
- Demographic updates, notifying competition winners, returning voice mail messages, dispatch follow up and any other ad hoc calls
- To pick up trends
- To filter feedback through: positive/negative
**Qualifications**:
- A passion for providing high level customer service
- Excellent verbal and written English skills and a confident phone manner
- Excellent time management skills
- High attention to detail and accuracy
- Ability to work unsupervised
- Previous experience in Customer Service Call Centre or in Market Research will be
- highly regarded but not essential.
- Potential applicants must have proof of right to work in New Zealand
Additional Information
**About NielsenIQ**
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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