Team Leader Contact Centre
2 months ago
**Team Leader Contact Centre, Customer Experience and Analytics Team - Permanent, Full time**
**Based in Wellington**
We are seeking a dynamic and experienced Team Leader to oversee our compact yet versatile Contact Centre. This unique role not only demands leadership in day-to-day operations but also strategic involvement in our modernisation initiatives.
Whakatairangatia ngā kete o te mātauranga ki te ao mārama E te tai whakarunga, e te tai whakararo - nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.
- May the baskets of knowledge (education) be brought into the world of light._ _We welcome one and all to join us at the New Zealand Qualifications Authority._
**What we are looking for**
You will be a motivated leader with a passion for leading and coaching people to deliver great outcomes. You will be comfortable leading complex process improvement, and you will be comfortable working in a fast-paced environment juggling conflicting priorities.
Desirable
- Knowledge of te ao Māori and a commitment to the principles of the Treaty of Waitangi
- Familiarity with NZQA and/or the education sector, along with a basic understanding of Te Reo Māori and tikanga
This role offers a dynamic environment where you will play a crucial role in driving our team's success, ensuring that we meet and exceed our service standards.** If this sounds like you, tell us in your cover letter what makes you a good fit.**
For more information about this role please refer to the job description.
If you would like to discuss this role, please call Vipin Kumar on 04 460 7361.
Applications close at **5.00 pm** on **21** November 2024**.
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