Contact Centre Supervisor

6 months ago


Auckland City, New Zealand National Storage Full time

**Business Critical Role**

**Work For an ASX Listed Company**

**Strong Business Growth Agenda and Trajectory**

Join our dynamic team and help our valued customers with their every storage needs. We’re a rapidly growing company with over 200+ Storage Centres located across Australia and New Zealand. This is a great opportunity to join a company with a friendly and fun culture that truly values its staff and customers. No two days will be the same Full training provided with career progression.

**The Role**:
We are looking for a Contact Centre Team Supervisor to support the daily operations of our Auckland CBD office. This role works closely with our Contact Centre Manager to assist in the coaching, leading and development of the team to deliver a highly efficient and consistent standard of service, ensuring customer satisfaction as a first point of contact for all National Storage customers.

The National Storage Contact Centre is a small close-knit team with typically up to 10 agents working per day in the Auckland office, working closely with the Brisbane based Contact Centre, our Operations Management Team and Storage Centres - where agents are focused primarily on the quality of customer interactions, as opposed to quantity.

**Key Responsibilities Include**:

- Assisting, coaching, and leading a team of up to ten agents
- Customer service/sales
- Conflict resolution
- Agent coaching and quality auditing
- Achieving monthly sales targets
- Assisting in the management, and driving the positive culture within the Contact Centre

**Benefits of Working with Us**:

- Permanent role with an industry leader and ASX 200 listed company
- Structured training with a continued focus on development
- Company Paid Parental Leave - 16 weeks for eligible employees
- Discounts on a range of storage services including units and merchandise
- Unique wine offers and discounts through our subsidiary company Wine Ark
- 24-hour wellbeing support for you and your family through our Sonder partnership

**About You**:

- A positive customer-focused attitude
- Previous experience in a Team Leader role or similar
- Strong communication skills both written and verbal
- Strong computer literacy
- A demonstrated history of taking responsibility and ownership of your work and positively impacting on team culture


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