Manager, Customer Success

3 days ago


Auckland City, New Zealand NielsenIQ Full time

**Job Description**:
Be a part of something big. With 40,000+ employees in over 100 countries, NielsenIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers.

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. At NielsenIQ, we make a difference by partnering with our clients and using our data to explain what is happening with their brands and what they should do to improve business performance.

**Responsibilities**
- Delivering ongoing insights, analytical and technical value, thought leadership
- Managing regular reports and ad-hoc analytic requests
- Developing strategic service delivery elements of joint business plan with senior support
- Defining service model and deliverables during proposal development with senior support
- Customer satisfaction and NPS
- Targeted engagement across organization aligned to services model for the customer tier
- Responsible for VoC arising from the day-to-day relationship with the customer
- Identifying opportunities and handing them off to Account Executive team
- Organising and delivering client training

**A little about you**

As the Analytics and Insights lead within the Customer Success team, you will be responsible for the delivery of client value and satisfaction through strategic insights and optimal service model leveraging best practice analysis and servicing frameworks.

**Qualifications**:

- Be professional, well presented and willing to roll up your sleeves with a fun and energetic team
- Have excellent attention to detail and strong written and verbal communication skills.
- Prior experience in analytic/insight capacity and account management
- Background in FMCG/Retail industry preferred
- Experience with the Google suite of programs including Google Docs, Slides, Sheets, Gmail.
- Experience using Microsoft PowerPoint and Excel.
- Be self-motivated, adaptable and proactive - no two days are the same in this role
- Demonstrated ability to handle highly confidential information with discretion, sensitivity and care

Additional Information
**Life at NielsenIQ...**

At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates to engage, include and decide in order to move swiftly and boldly while keeping our clients at the heart of everything we do.

**But wait, there’s more**

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement

All of our NielsenIQ employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC, and, we also offer a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.



  • Auckland City, New Zealand Auror Full time

    Description About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and...


  • Auckland City, New Zealand VETTING.COM Full time

    **CUSTOMER SUCCESS MANAGER - NZ** Competitive salary and benefits package Our platform is intuitive, slick and seamless. It centralises all your business checks in one location for a simpler, faster and safer process. We are currently trading in the UK, Ireland, Australia and New Zealand, and as part of our exciting expansion we are hiring a Customer...


  • Auckland City, New Zealand Spark New Zealand Full time

    **Who We Are** We're inspired by the power of transformation. The data-driven innovation we deliver for our customers lets them transform today to redefine tomorrow. Qrious is owned by Spark NZ and offers a range of products and services across data, analytics, AI, and data-powered customer engagement. **Vision For Role** As Customer Success Manager,...


  • Auckland City, New Zealand Cin7 Full time

    Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the...


  • Auckland City, New Zealand XREF Full time

    Company Description At Xref, we’re on a mission to bring positive change to the talent lifecycle. Xref is a best-in-class, global solution that services HR professionals across all industries. Xref automates reference, pulse and exit surveys, for data-driven actionable insights. After launching as a startup in 2010, we are now a global, publicly-listed...


  • Auckland City, New Zealand TRA Full time

    **Are you a CRM whizz, strategic thinker, and people person? Come own our customer success activities to support our team in building and nurturing amazing relationships with our clients.** **ABOUT US TRA is an insights agency. We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our...


  • Auckland City, New Zealand First AML Full time

    **Introduction**: Who are we and why work for us? We've created a world-class SaaS product that automates and solves our customers due diligence problems so that they can stay focussed on running their business. First AML isn't just a “start up”, we are well funded and in growth mode which for you means your career will grow with us as we create a...


  • Auckland, Auckland, New Zealand Tradify Limited Full time

    Join our dynamic team as a Customer Success Manager (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives.Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...


  • Auckland City, New Zealand Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by**: Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager to join our team. You will be the go-to contact for a book of APAC hospitality clients assigned to you. You will be responsible for guiding customers through...


  • Auckland, Auckland, New Zealand Vontier Full time

    We are seeking a dedicated Customer Success Manager to join our dynamic team in Auckland. This role is pivotal in supporting our Professional Services team with large project implementations and providing project leadership for smaller projects.ResponsibilitiesAssist the Professional Services team to ensure end-to-end account success and satisfaction...


  • Auckland City, New Zealand XREF Full time

    Company Description Xref is a global, best in class, HR and recruitment technology company that empowers organisations with people-focused feedback to make great decisions. Recruit, retain and remember your people with Xref’s automated reference, pulse and exit surveys. We are a global, ASX-listed company with users in 195 countries. When you work with...


  • Auckland, New Zealand PST.AG Full time

    Key Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Auckland, Auckland, New Zealand PST Full time

    Key ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Auckland City, New Zealand Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Auckland, Auckland, New Zealand Datamasque Full time

    Get AI-powered advice on this job and more exclusive features.Head of Customer Success Manager at DataMasqueWho we areAt DataMasque, we're on a mission to help large enterprises protect their sensitive data while maintaining the performance and usability of their systems.We believe that data masking should be smart, scalable, and designed for the...


  • Auckland City, New Zealand Axsys Full time

    **We are MYOB** MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing, and disrupting conventions. To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture where...


  • Auckland City, New Zealand Microsoft Full time

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...


  • Auckland City, New Zealand Waste Management Full time

    **Company Description** Ready to Lead a High-Performing Team and Shape Exceptional Customer Experiences?** Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering seamless customer experiences, driving operational excellence, and fostering a team that delivers nothing short of success? At WM New Zealand Ltd,...


  • Wellington City, New Zealand NEC Corporation Full time

    This role will work closely with customers to deliver contracted services effectively, maximise future opportunities, manage contract renewals and address any escalations. As part of this role, you will be expected to continually look for ways to improve the customer experience and help them achieve their business goals. To be successful in this role, you...


  • Auckland, Auckland, New Zealand Lifeworks Full time

    TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is...