Desktop Network Onsite Support
10 hours ago
Greetings from Gnotis,
We are a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. Currently, we are looking for partners/engineers for below requirements:
We have Full time and dispatch requirement as below:
- FTE EUC L1 for Central Auckland. Should visit Alban site whenever required. Primary site would be Central Auckland.
- Dispatch sites Mount Wellington & Albany DC support. We need engineers to support on 24X7X4 SLA.
Mode: Full time, long term contract minimum 1year
Location: Central Auckland - For Full time
Location: Mount Wellington & Albany - For Dispatch tickets
**Requirements**:Main
**Responsibilities**:
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- To follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
- To assist users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- To accurately record, update and document requests using the IT service desk system
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- To be a highly motivated team player with the skills and ability to manage changing priorities
- To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes
- To attend training courses as identified and agreed for appropriate development
- To contribute towards reporting as per customer requirements
**If Interested please share your resume or refer your friends to share the resume for further process**
**Job Types**: Full-time, Part-time, Fixed term contract, Subcontract, Casual
Schedule:
- Day shift
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