Customer Response Coordinator

6 months ago


Auckland City, New Zealand Auckland Council Full time

**He angitūtanga: The opportunity**
Tāmaki Makaurau aspires to be zero waste by 2040 - taking care of people, the environment & turning waste into resources. This is an opportunity to be a part of this team and make Auckland more sustainable
Auckland Council's Waste Solutions team is looking for a Customer Response Coordinator to join the team, supporting all waste management and minimisation contracts.
You will provide exemplary, accurate, and responsive end-to-end customer-friendly services ensuring all records and information are current and actioned within agreed timeframes for bin & bag services. You will ensure a timely resolution of all assigned complaints and enquires from customers.

**He kōrero mōu: About you**
To be successful in this role you will need to have similar experience, ideally from within a large and complex organisation.
It is critical you have intermediate to advanced level excel skills, as this role involves a high level of data analysis using excel functions like V-lookup and formulas, sorting and filtering data.

We will also be looking for:

- Experience working with stakeholders and contractors, building collaborative relationships
- Impeccable attention to detail is required as you will be tasked with database management, reporting & analysing case management
- Experience juggling a lot of different tasks at one time

**Ngā āhuatanga kei a mātou: What we offer**
In return for your hard work, you can expect a flexible and supportive work environment.

Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.

**Applications close**: Sunday 23rd July
- Auckland Council strongly encourages our employees to be fully vaccinated._



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