Customer Service Coordinator

7 months ago

Auckland City, New Zealand Arjo Full time

**Empowering careers at ARJO**

**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**

**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**

**What is the Opportunity?**

A great opportunity now exists for an enthusiastic and professional **Customer Service Coordinator (Purchasing)** reporting to the National Operations Manager to join our high achieving team based in Auckland NZ.

The role of the Customer Service Coordinator is to provide support to Arjo customers and clients across New Zealand. The Customer Service Coordinators are part of the Operations team and works closely and collaboratively with Sales, Rentals and Aftermarket.

**We are looking for a person to**:

- Purchasing materials to required specification at the best price, quality, quantity and delivery requirements.
- Handle distributor requests, customer queries and general customer support.
- Sales, service and purchase orders are processed in the system in an accurate method.
- Determining the source of supply, arrange quotations and manage supplier conformance with requirements.
- Coordination of stock levels according to production forecasts.
- Liaising with warehouse and operations personnel as required.
- Finalising details of orders and deliveries.
- Order follow up and tracking ETAs.
- Master data maintenance, including price reviews & new part number creation.
- Willingness to learn forecasting, planning and procurement.
- Develop and establish a thorough understanding of Arjo products, features and brand.
- Answer incoming calls in a prompt and efficient manner and respond to requests in a knowledgeable and helpful approach ensuring customer satisfaction.

**The skills you will need**:

- 1-2 year’s work experience in administration with exposure to purchasing (an advantage but not essential).
- Business Management, Marketing Student or recent graduate
- Administration and Customer Service skills
- Building strong working relationships both internally and with key suppliers (advantageous or willing to learn).
- Microsoft Office experience (PPT, Word, Excel)
- Medical industry or SAP experience not essential, training provided
- Good verbal and written communication skills

**Benefits**

We offer a competitive remuneration with the prospect of building a long-term career, whilst encouraging growth and leadership within this global company.

**Why diversity matters to us**

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

**About Arjo**

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

**_Successful applicants will be required to undergo relevant Reference Checks, a National Police Check and Drug & Alcohol Screening._**

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits. We look forward to receiving your resume and cover letter

**About Arjo**

**At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

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