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Desktop Analyst

2 months ago

Wellington City, New Zealand The Treasury Full time

**Curious, love technology and enjoy learning?** **Showcase your technical knowledge in this diverse Desktop Analyst role.**
- ** Fixed term until 31/03/2024**:

- ** Fast paced and varied work across central government**:

- ** Supportive, outcome focused team**

**Mō mātou | About Us**

**The Corporate and Shared Service (CSS) directorate **sits within** Te Tai Ōhanga - The Treasury** and plays a lead role in supporting the vision of multiple state sector agencies including the Treasury, the Department of the Prime Minister and Cabinet (DPMC), the National Emergency Management Agency (NEMA), and the Climate Change Commission.

Broadly, the directorate provides services in multiple areas, including but not limited to financial management, people and wellbeing, information management and information technology. This shared service supports a State sector wide objective to improve the efficiency and effectiveness of government, ensuring it has the resilience, capability and values that underpin organisational success.

**Kōrero mō te tūranga | About the Role**

We are seeking a talented and self-motivated **Desktop Analyst** to join our busy IT Customer Service team responsible for all customer interactions related to the day-to-day support of our desktop services across the Treasury and DPMC.

In this varied role, no two days are the same and you will be responsible for providing technical expertise to resolve complex IT enquires. You will need a wide breath of technical expertise and a solid track record of exceeding customers' expectations.

Occasional travel will be required as part of this role.

This role is fixed-term until March 31, 2024 to cover a secondment.

**Ō pūmanawa | About You**
- Excellent technical skills with 3 years (minimum) relevant industry experience
- Highly developed communication skills with the ability to translate technical and non-technical information to a range of audiences
- Exceptional problem-solving skills with a strong focus on end-to-end ownership of issues
- A proven ability to build strong relationships across a range of stakeholders
- You're curious, love technology and enjoy learning
- Self-managing, team player who goes about their work with passion

To be considered for this role, you will have skills in:

- Windows 10, M365 (advanced)
- Enterprise Mobility Support (Intune, BES, iOS) (advanced)
- General End user hardware support (Laptop, Tablet) (advanced)
- MFD Support - (advanced)
- Enterprise Video Conferencing (intermediate)
- System Centre Configuration Manager (SCCM) (intermediate)
- Active Directory User/Computer Administration (intermediate)
- Microsoft Exchange User Management (intermediate)
- Application Packaging
- Back Ups and Server administration (intermediate)
- Microsoft Defender for Endpoint

**Ko ngā hua | What we Offer**
- The opportunity to build solid technical skills across a variety of environments
- A diverse customer base to work with to improve your relationship management skills
- The chance to be part of a friendly, dynamic team with a culture of knowledge sharing
- Newly refurbished offices with flexible working options
- A range of health and wellbeing initiatives
- A workplace that values diversity and inclusion and recognises the value of your lived experiences

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