Ict Business Partner

3 weeks ago


Auckland City, New Zealand Auckland Council Full time

**Proficient in Account Management skills.**:

- **Strong leadership, communication, and change management expertise.**:

- **Hybrid working environment**:

- **ITIL and Agile certifications preferred.**

**He angitūtanga: The opportunity**

We're seeking a dynamic and experienced individual for the role of ICT Business Partner. In this position, you'll be responsible for managing the relationship between ICT and designated key customers, gathering customer insights to ensure there is a continuous focus on service improvement and customer centred engagement with ICT to ensure seamless service delivery. Your expertise will be crucial in supporting the flow of work through the pipeline.

As a trusted advisor, you'll provide invaluable customer insights and business knowledge to internal ICT teams, ensuring that service outcomes are embedded in the design of our services. Your role extends to addressing issues and impacts on the business, fostering collaboration between ICT and business for positive outcomes, and supporting business owners in navigating processes and governance for complex service requests.

Key Responsibilities:

- Develop and maintain effective relationships with key stakeholders.
- Act as a contact point for escalated customer queries and issues, ensuring timely resolution.
- Identify and recommend opportunities for simplification of processes and systems improvement.
- Work collaboratively with the wider team and relevant parties to develop and execute improvements.
- Actively encourage a customer-focused approach and a culture of continuous improvement.
- Ability to deliver and support broader activities within the business partnering team, as a key member of the tribe.

Click this link to access Position Description

**He kōrero mōu: About you**
- Have a relevant tertiary qualification and hold certifications in ITIL and Agile, such as the Foundation Certificate in IT Service Management, SAFe, or equivalent.
- Be business and information technology savvy with strong leadership abilities.
- Have strong experience with effective communication and change management practices, aligning with the capability to lead, mentor, and support individuals in both ad-hoc activities and required initiatives.

**Ngā āhuatanga kei a mātou: What we offer**
Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.6 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a city we are proud of for our ratepayers and residents.

**Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.**

In return for your hard work, you will be rewarded with a competitive salary and be a part of a friendly and collaborative team that is dedicated to our customers. You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click link to find out more about our employee benefits package.

**Applications close Sunday 03 March 2024**
- Auckland Council strongly encourages our employees to be fully vaccinated._


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