Director: Professional Services

8 months ago

Mount Victoria, New Zealand NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Primarily responsible for overseeing the identification/development of technology solutions for clients using company products and/or outsourced technology solutions or proprietary tools/techniques.

Defines client needs and develops a plan and proposal that others implement in the delivery of the project solution.

Viewed by customers as a consultant.

Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., by billable hours for the department) or performance against budget.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

**Working at NTT**

Consulting Management jobs manage the delivery of technology consulting services to clients to evaluate strategies and solutions on all aspects of enterprise technology requirements. This role will also streamline consulting engagements procedures by linking the business mission, strategy, and processes of an organization to its Information Technology strategy. The primary objective of this position is to manage and coordinate activities and initiatives that lead to the delivery of technology consulting services.

**Key Roles and Responsibilities**:

- Manage and coordinate the delivery of consulting services activities and the implementation solutions that extract and maximize business value from IT investments at client sites.
- Coach, mentor, manage and develop a team to ensure the alignment of consulting services to client requirements.
- Streamline consulting services procedures in order to allow the clients’ organization to shift gears and adapt as priorities change over time with management.
- Collaborate with internal stakeholders to ensure that client projects are executed.
- Responsible for compiling consulting services reports.
- Ensure client expectations in performance improvement and business cost reduction are met by setting team priorities and providing direction for consulting services engagements.
- Proactively manage assessment process and support the roadmap and business case development for enterprise technology services.
- Provide information for future-state consulting services structures, processes and methodologies.
- Manage and coordinate the activities for a complete, structured and actionable plan for managing the enterprise's future information system.
- Provide information for the operational plan for consulting services engagements to support the roadmap and business case development for consulting services.
- Analyze trends and recommend improvements to existing consulting services.
- Manage the delivery against customer expectations and drive customer excellence.
- Participate in client negotiations as and when required.

**Knowledge, Skills and Attributes**:

- Specialist knowledge and understanding of IT industry environment and business needs
- Ability to think strategically with an understanding of the operations of a consulting business
- Ability to engage with a variety of stakeholders and colleagues at all levels
- Advanced analytical problem-solving skills
- Strong conceptual thinking ability
- Attention to detail and perseverance to completion
- Ability to deal constructively with change
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage urgent and complex tasks simultaneously
- A strong market orientation with experience working with clients and business teams to create client-orientated solutions and services
- Interpersonal skills with the ability to develop and maintain strong stakeholder relationships
- Excellent communication skills (verbal and written) with the ability to present information clearly and succinctly
- Excellent leadership skills with the ability to manage a team
- The ability to recognize opportunities for enhancement and continuous improvement
- The ability to coach and mentor a team to scope the effort associated with the delivery of a requirement and the management of a project to those outcomes
- The ability to successfully negotiate and influence to achieve objectives

**Academic Qualifications and Certifications**:

- Degree in Technology and/or Business Management
- Relevant certification

**Required Experience**:

- Demonstrable client engagement and

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