Customer Care Advisor

6 months ago


Auckland City, New Zealand Fullers360 Full time

**About us**

Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.

Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.

We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do

**About the role**

We're seeking a full-time permanent **Customer Care Advisor** to join our Customer Care team based in the historic Ferry Building in Auckland CBD (99 Quay Street). Reporting to the Customer Care Supervisor, you'll form part of a team who operate 7 days a week between the hours of 7am - 6pm.

This is a rostered role including weekends and public holidays as we operate 365 days of the year.

You'll be equipped with a writing style guide and the support of your experienced team.

**About you**

You will need to be an active listener able to pick up each customers specific need in order to adapt the offering and where possible to upsell. We want to make sure our customers get the most out of their trip and also grow our sales.

Ideally you will hold:

- Previous call/contact centre experience
- Excellent communication skills (verbal & written)
- Computer and keyboard skills
- Problem solving ability
- A positive, bubbly, can-do attitude
- Ability and willingness to work shifts.

**About our benefits and perks (T&C's apply)**
- Free ferry travel for work and leisure for our full time permanent employees (partner and dependents under 18 travel free for leisure, 25% discount if commuting)
- Free ferry travel for work for leisure our part time permanent and fixed term employees
- Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items
- For leisure (off duty/non-work related) all café purchases have a 50% discount
- Free annual flu shots and EAP (employee assistance program)
- Free period products for our staff and customers
- Access to discounted gym memberships (Auckland Council & Les Mills) and discounted healthcare (Southern Cross)
- Discount at SpecSavers for employees and their family
- Opportunity to work with a fun down-to-earth team.
- Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise._


  • Customer Care Advisor

    7 months ago


    North Shore City, Auckland, New Zealand Plunket Full time

    At Whānau Āwhina Plunket, _people are at the heart of what we do, our frontline kaimahi impact the lives of whānau from across Aotearoa on a day-to-day basis, providing reassurance and clinical advice in homes, clinics and in community settings. We’re excited to share that we have a brand new opportunity for a Customer Care Advisor to join our Service...

  • HR Advisor

    3 months ago


    Auckland City, New Zealand Spectrum Care Full time

    **Human Resources Advisor - Employment Relations** - Join our HR team and help foster a workforce that supports New Zealanders with disabilities to maximise their potential._ Spectrum Foundation is the parent company for Spectrum Care and Homes of Choice. All three organisations are engaged in activities and services that strive to improve the lives of...

  • Customer Care Advisor

    6 months ago


    Auckland City, New Zealand Fullers360 Full time

    **About us** Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to...

  • Customer Care Advisor

    7 months ago


    Auckland City, New Zealand Fullers360 Full time

    **About us** Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to...

  • Customer Care Advisor

    6 months ago


    Auckland City, New Zealand Fullers360 Full time

    **About us** Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to...


  • Auckland City, New Zealand Ventia Pty Limited Full time

    Customer and Stakeholder Advisor **Date**:16 Aug 2024**Location**:Auckland, AUK, NZ, 0614**Company**:Ventia- SEEK Advert - Customer and Stakeholder Advisor (Nidhi Suri - Henderson) - Enjoy doing work delivering projects essential to the community - Competitive salary + Health Insurance + Fuel Discounts - Henderson location - Bring your exemplary written and...


  • Auckland, New Zealand Health Improvement Practitioner (Wellness Advisor)- Pukekohe Clinics Full time

    Health Improvement Practitioner (Wellness Advisor)- Pukekohe ClinicsHealth Improvement Practitioner – Wellness Advisor(Full-time/Part-time)Are you a psychologist, psychotherapist, mental health nurse, social worker, AOD practitioner, counsellor or occupational therapist?Would you like to be part of a large award winning, supportive and a multi-disciplinary...


  • Auckland City, New Zealand Suncorp Group Full time

    Are you ready to Chase the Sun by pursuing a career with Suncorp New Zealand? As part of one of Australia’s and New Zealand’s leading financial services groups, you’ll help us live our purpose every day - to build futures and protect what matters - for our customers, our communities and each other. And you’ll be supported to grow your own future...


  • Auckland City, New Zealand Vector NZ Full time

    Customer Delivery Advisor - Full-time - Engagement type: Permanent - Employee - Department: Capital Programme Delivery **About Us** If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots, and we want...


  • North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We have an exciting opportunity available to join our Albany, Auckland based Support Centre as a **Customer Services Advisor.** As a Customer...


  • Wellington City, New Zealand New Zealand Government Full time

    Join our focused, results orientated and supportive team - On-going training and development - Rongotai depot, full-time permanent position The opportunity As a Customer Technical Advisor you will be a key customer liaison and provide updates and resolutions relating to our responsive works. You will provide day-to-day technical and operational support to...


  • Auckland City, New Zealand Allianz Partners Full time

    **TWO OPPORTUNITIES TO BE HIRED**: 1. Customer Care Consultant 2. Customer Care Admin Consultant **Role Purpose**: As part of this team, you will also: - Assist in matters related to medical assessments and claims - Complete medical assessments using appropriate systems - Other tasks directed by team leaders and managers **Your key responsibilities...


  • Wellington City, New Zealand New Zealand Government Full time

    Customer Advisor - Whakapā Kiritaki Kaitohutohu - Customer Contact Group - Fixed Term - Join the Te Amorangi Mātauranga Matua, the Tertiary Education Commission (TEC) Customer Contact Group whānau. - Take your passion for customer service to the next level. - An opportunity to make real difference in a high trust organisation. We have the opportunity for...


  • Auckland City, New Zealand Allianz Partners Full time

    **What you do**: The Customer Care team is a telephone based team who assist our intermediaries and customers in the quoting, sale and administration of our policies. This is an important customer facing team who are charged with delivering exceptional customer service, advice and support to our partners and customers. As an effective team member you will...


  • Auckland City, New Zealand Allianz Partners Full time

    **Role Purpose**: **Key responsibilities include**:- Assist customers with quoting, issuing and manging their insurance policies- Assist in matters related to medical assessments and claims- Identify and assess customers needs to achieve satisfaction- Able to build up a good rapport and trust with customers/partners- Provide accurate, valid and complete...


  • Wellington City, New Zealand Boréalis Stakeholder Engagement Software Full time

    Are you looking for a position that combines information technology and contribution to sustainable development? This is the challenge that awaits you at Borealis. The Borealis software solution has more than 5,000 users, who work to build trusting relationships with their stakeholders in more than 50 countries. It is therefore imperative that we provide...


  • Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium...


  • Auckland City, New Zealand Allianz Partners Full time

    Global Insurance company based in Takapuna - Flexible hybrid work practices, learning on-demand, inclusive leadership - Full time permanent, Monday to Friday 8:30am - 5:00pm **Bring your strong customer communication skills into this inbound contact centre to assist to support and guide our customers with their policies.** At Allianz Partners, we care for...


  • Auckland City, New Zealand Ventia Full time

    **What’s in it for me?** - Competitive salary, excellent benefits including Southern Cross Health Insurance - Work to suit your life with our flexible working policy - Ventia offers a supportive and inclusive work environment where you matter - Opportunities for career advancement **The Role** We are on the hunt for an experienced Customer and Stakeholder...


  • Auckland City, New Zealand SeaLink Travel Group Full time

    Majestic scenery. Extraordinary wildlife. And an escape unlike any other. It’s all in a typical day’s work for us here at SeaLink - connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands. At SeaLink, we believe in connection and teamwork. People come and stay at...