Customer Advisor- Kaitohutohu Kiritaki

4 months ago

Wellington City, New Zealand New Zealand Government Full time

Customer Advisor
- Whakapā Kiritaki Kaitohutohu
- Customer Contact Group - Fixed Term
- Join the Te Amorangi Mātauranga Matua, the Tertiary Education Commission (TEC) Customer Contact Group whānau.
- Take your passion for customer service to the next level.
- An opportunity to make real difference in a high trust organisation.

We have the opportunity for a Customer Advisor to join our Customer Contact Group, Rōpū Whakapā Kiritaki for a fixed term through to July 2025. The TEC Customer Contact Group is an innovative and energetic team focused on delivering excellent customer service to our key customers, tertiary education providers and learners.
**He angitūtanga**: About the Role
- Conducting assigned outbound calling requests and facilitating on time reporting with technical data and system issues,
- Relationship managing an assigned portfolio of “high value” ($1m-$3m each) Private Training Establishments (PTEs) other PTEs recognised by the TEC to assist with meeting funding conditions and other needs,
- First point of administrative contact for the Top 60 largest Tertiary Education Organisations (TEOs) and PTEs in partnership with RMs portfolios each funded $5m+,
- Where required, managing escalated complex complaints,

**He kōrero mōu**: What we are looking for
- Experience working in a contact centre (more than one year),
- Good knowledge of TEC products and services OR demonstrated ability to quickly learn and operate at that level,
- Particularly good oral and written communication skills including a confident and pleasant communication style,
- Clear and concise written correspondence, and the ability to manage more than one contact at a time,
- Experience staying organised while performing a wide variety of tasks and working in a sometimes high pressured, time constrained and ambiguous environment.

**Ngā āhuatanga kei a mātou**: What's in it for you?
- Three additional (TEC Days) leave days
- A range of benefits including flexible working options, a wellness programme.
- A motivated and supportive leadership team and manager, keen to make the most of your skill set.
- Remuneration from $87k + 3% Kiwisaver depending on skills and experience.

**Me pēhea te tuku tono**: How to Apply
The closing date for this role is, Monday 2 September 2024.
Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.
Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

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