Customer Care Advisor

4 months ago

North Shore City Auckland, New Zealand Plunket Full time

At Whānau Āwhina Plunket, _people are at the heart of what we do, our frontline kaimahi impact the lives of whānau from across Aotearoa on a day-to-day basis, providing reassurance and clinical advice in homes, clinics and in community settings.

We’re excited to share that we have a brand new opportunity for a Customer Care Advisor to join our Service Delivery team on a permanent, full time basis.

**Te Whiwhinga mahi | The opportunity**

It’s an exciting time to join our team, the work we do is constantly evolving as we develop new ways of doing things. Reporting to the National Customer Care Manager, key priorities for this role include analysing our customer feedback to ensure we can deliver an exceptional service and enhance the Whānau Āwhina Plunket experience for whānau.

You will draw insights from the Whānau Voice survey data we receive from whānau and collaborate with internal and external stakeholders to amplify the customer voice, allowing us to improve the way we deliver our frontline services.

You’ll also follow-up with whānau to resolve customer complaints, and prepare draft reporting for internal stakeholders, deep diving into insights, themes and recommendations for focus areas and celebration of successes.

**He kōrero mōu | About you**

You’ll be a champion of continuous improvement with excellent communication skills and the ability to build and maintain strong stakeholder relationships. Your calm and empathetic manner alongside your confidence to present to a variety of groups and passion for positive change will ensure you thrive in the role.

You will also bring:

- A bachelors degree, in any field that requires research, analysis and report writing.
- Experience in customer service, preferably in healthcare or a related field, with proven experience handling and resolving customer complaints.
- Experience writing comprehensive reports and presenting data in a meaningful way to stakeholders.
- A commitment to Te Tiriti ō Waitangi and pro equity
- Proven ability to analyse and translate data and themes into easy to understand and meaningful insights.

**Ngā āhuatanga kei a mātou | What we offer**

If you’re seeking to work for an organisation that values improving society, join us at Whānau Āwhina Plunket. In line with our values, we believe in caring for our people, to support your wellbeing and ongoing professional growth.
- Work from home and the office
- Genuine purpose in your role as part of an iconic NZ brand
- An enhanced parental leave scheme to support growing whānau
- Retail discounts

**Me pēhea te tuku tono | How to apply**

**Kotahi mano ngā rā hiki te oranga mo ngā whakatipuranga, i roto i ngā hapori**

In the first 1000 days setting the path of wellness in our communities, for generations to come.

Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi, tamariki and their whānau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities. This journey is creating exciting career opportunities - If you would like to contribute to the important mahi we do, nau mai, haere mai.

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