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Customer and Stakeholder Advisor

1 month ago

Auckland City, New Zealand Ventia Full time

**What’s in it for me?**
- Competitive salary, excellent benefits including Southern Cross Health Insurance
- Work to suit your life with our flexible working policy
- Ventia offers a supportive and inclusive work environment where you matter
- Opportunities for career advancement

**The Role**
We are on the hunt for an experienced Customer and Stakeholder Advisor to represent the Transport team in building strong and resilient relationships with the local community, our client, and other key stakeholders.

Your dual focus will be coordinating communications from external stakeholders and supporting the Customer and Stakeholder Manager with administrative and general office tasks. Specifically, the effective communication of project plans and programs to relevant stakeholder’s, diplomatic handing of stakeholder concerns, and assisting with the delivery of site month-end reports. You will be the first point of contact for the site and will provide ad-hoc administrative support as required.

**About you**
- **NZ Full Driver’s License is essential**:

- Flexible and proactive to the needs of stakeholders and the business
- Have a professional telephone manner and demonstrate excellent written and verbal communication skills
- Proven administrative experience with strong customer service skills
- The ability to effectively manage and escalate all requests, complaints and notifications from the public and our clients
- Exceptional interpersonal skills and the ability to build strong relationships with external and internal stakeholders
- Thrives under pressure
- Ability to hit the ground running
- Social media savvy would be advantageous
- Intermediate Microsoft Office skills (Word, Excel and PowerPoint)

This is a junior role that will suit someone with a Communications background and a passion for customer service and stakeholder management.

**How to apply**

**About Ventia**
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. This exciting role reflects the changing times for how we operate with a mindset of having the customer at the heart of what we do

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.