Customer Resolutions Specialist

6 months ago

Christchurch, New Zealand MYOB Full time

Hi And thanks for stopping by

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

**About the Role**:
Are you passionate about delivering exceptional customer experiences? We are looking for a Customer Resolutions Specialist to join our team. In this role, you will play a crucial part in ensuring the satisfaction of our external clients by efficiently and effectively managing complaints. Your responsibilities will include acknowledging, assessing, investigating, resolving, recording complaints data, and driving initiatives to enhance our overall customer service.

**Key Responsibilities**:

- Acknowledge and assess complaints raised by external clients.
- Investigate complaints ensuring a proactive end-to-end case management approach.
- Resolve complaints in a timely and effective manner.
- Maintain accurate records of complaints data.
- Identify and drive initiatives to continuously improve our customer service.

**About You**:

- Passion for Customer Experience - You have a genuine passion for delivering outstanding customer experiences.
- Proven Experience Handling Escalations
- Experience in Proactive End-to-End Case Management: You are experienced in managing cases from inception to resolution, ensuring a proactive approach throughout.
- A Problem Solver's Approach: You approach challenges with a problem-solving mindset, finding solutions that benefit both the customer and the company.
- Self-Motivated and Able to Manage Your Own Time

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.

\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

\uD83C\uDFAF Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

  • Customer Experience Specialist

    2 months ago

    Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full time

    Customer Experience Specialist - Linwood MedicalCustomer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...

  • Customer Resolutions Specialist

    6 months ago

    Christchurch, New Zealand Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Clinical Psychologist

    6 months ago

    Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

    New Zealand registered Clinical Psychologist with a current Annual Practising Certificate - Full time (1FTE) position working days (Monday to Friday) - Psychology specific role **Mō te tūnga | About the role** We have an exciting new role for a Clinical Psychologist in the Crisis Resolution team at Specialist Mental Health Services. If you have a passion...

  • Registered Nurses

    1 day ago

    Christchurch, New Zealand New Zealand Government Full time

    Positions available for Registered Mental Health nurses with community experience. - Full-time, permanent opportunities available, all shifts - Ability to work both autonomously and as part of a cohesive Multi-Disciplinary Team Mō te tūnga | About the role There is an exciting opportunity currently within the Adult Community Psychiatric Service, for...

  • Social Worker

    2 months ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full time

    **Permanent full-time 0.94FTE Social Worker position with community experience**: - ** Must have mental health scope of practice**: - **Ability to work both autonomously and as part of a cohesive Multi-Disciplinary Team** **Mō te tūnga | About the role** The Crisis Resolution team is central to providing urgent and acute mental health care in Waitaha...

  • Social Worker

    2 months ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

    **Permanent full-time 0.94FTE Social Worker position with community experience**: - ** Must have mental health scope of practice**: - **Ability to work both autonomously and as part of a cohesive Multi-Disciplinary Team** **Mō te tūnga | About the role** The Crisis Resolution team is central to providing urgent and acute mental health care in Waitaha...

  • Registered Nurse

    6 months ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

    Positions available for Registered Mental Health nurses, with community experience; - Permanent full-time and part-time positions available; - Ability to work both autonomously and as part of a cohesive Multi-Disciplinary Team. **Mō te tūnga | About the role** The Crisis Resolution team is central to providing urgent and acute mental health care in...

  • Psychiatrist | Adult General Crisis Resolution Team

    2 months ago

    Christchurch, New Zealand Canterbury District Health Board Full time

    Psychiatrist | Adult General Crisis Resolution Team"Ko nga tangata, te matua mahi - Putting people at the heart of all we do"Te Whatu Ora systematically plan, fund and deliver care to almost 600,000 people that live in the Waitaha, Canterbury region. The Canterbury Health System is a world leader in the delivery of integrated healthcare. Our main focus is...

  • Psychiatrist | Adult General Crisis Resolution Team

    2 months ago

    Christchurch, New Zealand Canterbury District Health Board Full time

    Psychiatrist | Adult General Crisis Resolution Team"Ko nga tangata, te matua mahi - Putting people at the heart of all we do" Te Whatu Ora systematically plan, fund and deliver care to almost 600,000 people that live in the Waitaha, Canterbury region. The Canterbury Health System is a world leader in the delivery of integrated healthcare. Our main focus is...

  • Psychiatrist | Adult General Crisis Resolution Team

    2 months ago

    Christchurch, New Zealand New Zealand Government Full time

    Psychiatrist | Adult General Crisis Resolution Team at Te Whatu Ora - Health New Zealand Waitaha Canterbury, Christchurch- Ko nga tangata, te matua mahi - Putting people at the heart of all we do - Te Whatu Ora systematically plan, fund and deliver care to almost 600,000 people that live in the Waitaha, Canterbury region. The Canterbury Health System is a...

  • Psychiatrist | Adult General Crisis Resolution Team

    2 months ago

    Christchurch, New Zealand New Zealand Government Full time

    Psychiatrist | Adult General Crisis Resolution Team at Te Whatu Ora - Health New Zealand Waitaha Canterbury, Christchurch- Ko nga tangata, te matua mahi - Putting people at the heart of all we do -Te Whatu Ora systematically plan, fund and deliver care to almost 600,000 people that live in the Waitaha, Canterbury region. The Canterbury Health System is a...

  • Registered Nurse

    4 months ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

    Positions available for Registered Mental Health Nurses, and Social Workers with community experience; - Permanent full-time and part-time positions available; - Ability to work both autonomously and as part of a cohesive Multi-Disciplinary Team. **Mō te tūnga | About the role** The Crisis Resolution team is central to providing urgent and acute mental...

  • Registered Nurse

    4 months ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full time

    Positions available for Registered Mental Health Nurses, and Social Workers with community experience; - Permanent full-time and part-time positions available; - Ability to work both autonomously and as part of a cohesive Multi-Disciplinary Team. **Mō te tūnga | About the role** The Crisis Resolution team is central to providing urgent and acute mental...

  • Psychiatrist | Adult General Crisis Resolution Team

    4 weeks ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

    Kia hiwa ra! Kia hiwa!- Ko nga tangata, te matua mahi - Putting people at the heart of all we do -Mo matou | About usTe Whatu Ora systematically plans, funds, and delivers care to almost 600,000 people that live in the Waitaha, Canterbury region. The Canterbury Health System is a world leader in the delivery of integrated health care. Our main focus is...

  • Psychiatrist | Adult General Crisis Resolution Team

    2 months ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha... Full time

    Kia hiwa ra! Kia hiwa!"Ko nga tangata, te matua mahi - Putting people at the heart of all we do"Mo matou | About usTe Whatu Ora systematically plan, fund and deliver care to almost 600,000 people that live in the Waitaha, Canterbury region. The Canterbury Health System is a world leader in the delivery of integrated health care. Our main focus is placing...

  • Psychiatrist | Adult General Crisis Resolution Team

    2 months ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

    Kia hiwa ra! Kia hiwa! - Ko nga tangata, te matua mahi - Putting people at the heart of all we do - Mo matou | About usTe Whatu Ora systematically plans, funds, and delivers care to almost 600,000 people that live in the Waitaha, Canterbury region. The Canterbury Health System is a world leader in the delivery of integrated health care. Our main focus is...

  • Pet Administration Specialist

    4 months ago

    Christchurch, New Zealand Pacific Radiology Full time

    Exciting opportunity for an Administration Specialist to join the Christchurch based PETCT admin team. If you think you have what it takes, read on! - **Southern Cross Health Insurance**: - ** 5 weeks annual leave + 5 days domestic leave**: - ** EAP**: - ** Wellbeing Initiatives**: - ** Funded Flu Vaccines** **Role**: PET Administration...

  • Psychiatrist Adult General Crisis Resolution Team

    4 months ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full time

    **_Kia hiwa ra! Kia hiwa!_** - “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_ **Mō mātou | About us** Te Whatu Ora systematically plan, fund and deliver care to almost 600,000 people that live in the Waitaha, Canterbury region. The Canterbury Health System is a world leader in the delivery of integrated health care....

  • Psychiatrist Adult General Crisis Resolution Team

    4 months ago

    Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

    **_Kia hiwa ra! Kia hiwa!_**: - Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _ **Mō mātou | About us** Te Whatu Ora systematically plan, fund and deliver care to almost 600,000 people that live in the Waitaha, Canterbury region. The Canterbury Health System is a world leader in the delivery of integrated health care....

  • Customer Specialist

    4 months ago

    Christchurch, New Zealand ASB Group Full time

    **Customer Specialist (CS) - Direct Channels** **Christchurch and Rangiora (Contact Centres)** **Te mahi ki ASB | Working for ASB** At ASB, we strongly believe in cultivating a sense of Belonging for our customers and our staff. How do we do this? - Through our purpose (why we exist) is **'Accelerating progress for all New Zealanders**'. - Through our...