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Helpdesk Specialist

1 week ago

Wellington, Wellington, New Zealand New Zealand Post Full time

About Us:
New Zealand Post is a values-based organisation that supports and respects its employees. We're committed to delivering for New Zealand, and we're looking for talented individuals to join our team.

Job Summary:
We're seeking a Customer Service Representative to deliver an exceptional level of customer service as you deal with inquiries, requests, or complaints from customers via phone or email. You'll be handling oversized freight, re-wrapping damaged items, and completing redirections/redeliveries, as well as carrying out administrative work to support these key areas.

Essential Skills:
You'll need administration and data entry skills, as well as confidence to interact with people from all backgrounds face to face, phone, and email. Problem-solving skills – can you think on the fly and find the best outcomes? We're a stable government-owned agency who isn't going anywhere, offering a safe and secure work environment and learning and development opportunities to help support your career goals.