Training Developer and Facilitator

4 days ago


Auckland City, New Zealand Vodafone Retail Full time

Auckland
- Permanent, full time role
- A role with challenges in a multi entity business

**Technology is the future of everything So come and join us as we create it**

Vodafone has pushed past traditional retail and become a fully-fledged e-commerce retailer using our technology to enhance our customer experience by blending in-person and digital assistance. Our customers expect to be able to order and get help online or in our stores seamlessly.

In this position, your role is to create training content and facilitate training sessions to ensure our in-store teams provide market leading customer experiences to Vodafone consumer and business customers through a variety of channels in-store, via inbound calls or online chat. You’ll provide training on all Vodafone products and services, including but not limited to features, benefits, objection handling and response to competitor offerings. This is a critical role as you will own and drive the skills of our team.

**About you**:
You will have a sound knowledge of learning models together with well developed skills in designing and facilitating training content. Ideally you will have experience in telecommunications or a related technology field with knowledge of presentation technology and tools. However, key is your desire to ensure our training pathways are aligned to strategy and you are prepared to work closely with our Managers to ensure all team members are constantly upskilled.

**What's in it for you?**
- Hardworking but fun colleagues
- Flexible working arrangements
- Great benefits - a phone plan with unlimited calls, texts, and lots of data plus product discounts.
- Career journeys that see you grow and develop.

**Who are we?**
Vodafone Retail is a Joint Venture between Vodafone New Zealand and Millennium Corp as part of Vodafone’s transformation journey. Millennium Corp manages Vodafone's branded retail footprint across New Zealand, supporting consumer and business customers on their digital journey.

**Socome join us**

You must be an NZ citizen, have NZ Permanent Resident status or a valid NZ work visa. You must also be fully vaccinated against Covid-19.



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