Executive Housekeeper

4 months ago

Auckland City, New Zealand SOFITEL Full time

**Company Description**
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at **Sofitel Auckland Viaduct Harbour.** Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for an Ambassador for** Sofitel Auckland Viaduct Harbour **to be part of our Senior Leadership Team as **_Executive Housekeeper_**.** **The ambassador should an eye for detail, a passion for creating luxury and emotional experiences for our guests and developing a wonderful team.

Our Ambassador will be:

- Responsible for the professional and cost-effective running of the Housekeeping department achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the hotel.
- Overseeing the cleaning of guestrooms and public areas ensuring through inspection that standards of cleanliness and guest comfort are maintained in accordance with Hotel and Brand standards
- To plan, organise and keep an accurate record by room of all additional (spring or deep) cleaning carried out to ensure maximum cleanliness and logical work patterns
- Ensure that room cleaning productivity is monitored closely and maintained at the level set by the General Manager.
- To be responsible for the efficient running of the laundry and cost effective use of all linen within the hotel taking inventory on a regular basis and investigating stock losses
- Ensure that room cleaning productivity is well respected within the parameters given by the management. As well as maintaining a high standard in terms of cleanliness and tidiness.
- Handle or resolve all guest complaints and establish amicable relations with guests of the hotel and look after their needs and comforts at all times.
- To be responsible for the handling of guest laundry and lost property in accordance with Hotel Policy.
- To liaise with Front Desk and Maintenance in regard to readiness of rooms with particular attention to guest’s special requirements and VIP rooms
- To ensure the security of keys, store rooms and guest bedrooms
- To liaise with the General Manager regarding use of outside contractors for deep cleaning duties, overnight public area cleaning and kitchen cleaning, ensuring work is checked and standards achieved as stated in the service contract.
- To ensure corridors and back of house areas are cleaned to standards specified in hotel policy

**Qualifications**
- Previous Housekeeping management experience, in a similar role is essential.
- Experienced in the luxury market, previous 5 Star experience essential.
- Strong operational background with experience in the implementation and management of brand standards
- Experience in the coaching and development of a professional management team.
- Proven experience with cost control including payroll, expenses and forecasting
- Well groomed & articulate in communication.
- Fluent written and spoken English
- Excellent time management, organisational skills and ability to work autonomously.

**Additional Information**
- ** Learn your Way**:

- Access to our Accor Academy so you can Earn while you Learn
- ** Benefits Your Way** - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
- Complimentary Meals on Shift

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