Executive Housekeeper

6 months ago

Auckland City, New Zealand Hilton Full time

Is cleanliness always your number one priority and do you know how to drive excellent results through a relationship-oriented way? Especially this job, makes for all our guests a pleasant stay

At Hilton Auckland, we are seeking an experienced Executive Housekeeper to oversee all housekeeping operation, while coordinating with other departments for a smooth operation. As an Executive Housekeeper, you focus on directing and maintaining thorough, up-to-date, and accurate cleaning standards and procedures of our guestrooms, and public areas. You also know how to schedule effectively to maintain close payroll control to meet the hotel's budget, while ensuring our staff levels are meeting the occupancy requirements.

**What will you be doing?**
- Establish and implement training programs, department SOPs, P&Ps;, methods and procedures for team members' development as well as revising relevant manuals as necessary.
- Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc.
- Conduct regular housekeeping communication meetings to discuss areas for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
- Evaluate the performance of assigned team members from time to time.
- Inspect guestrooms, guestroom floors, back of house, offices and public areas to ensure they well maintained, and cleaning standards are kept.
- Prepare, plan and present the annual uniform budget, annual housekeeping FF&E; and operating equipment budget to the Director of Operations.
- Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
- Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
- Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
- Adhere to the hotel's security and emergency policies and procedures.

**What are we looking for?**

Executive Housekeepers serving Hilton Brands possess attention to detail, have a genuine passion for the Hotel industry, and are stress resilient. They are able to drive excellence as well as routine work.

**To successfully fill this role, you maintain the following**:

- Experience in a similar role or at least 3 years of experience as an Assistant Executive Housekeeper.
- Experience working in hotel/hospitality industry.
- Able to adapt work style and ethics appropriately.
- Possess strong training, leadership and people management skills.
- Guest oriented and able to confidently build and exceed service standards.
- Good knowledge of all housekeeping operation basics.
- Fluency in spoken English, advantageous.

**It would be advantageous in this position for you to demonstrate the following capabilities and distinctions**:

- Experience working with team members from different backgrounds and cultures.

**What will it be like to work for Hilton?**

Join Hilton, the leading global hospitality company, and become part of our mission to fill the world with the light and warmth of hospitality. We take pride in our diverse and inclusive workplace, award-winning culture, and the beautiful location where you'll work. As a valued team member, you'll enjoy endless career opportunities, discounted hotel stays for you and your Friends & Family, free meals during shifts, and a host of other employee benefits.

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