Front Office Manager

2 days ago

Queenstown, New Zealand Hilton Full time

**Working for Hilton**

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all

**WHAT WILL I BE DOING?**

In your new role as Front Office Manager you will be responsible for the management of the Front Office Team and operation to ensure our Guests receive an exceptional overall experience. The Front Office department also encompasses the Concierge and MAGIC (Switch Board Operator) teams, which the Front Office Manager is responsible. More specifically you will:

- Manage day to day operations of the Front Office department and ensure Hilton standards are adhered to and maintained
- Lead and inspire a diverse team of 30
- Review, maintain and implement systems and procedures
- Ensure compliance and prepare for and monitor Quality Assurance Audits
- Adhere to company credit policies to ensure all expected revenues are secured
- Adhere to departmental operating expenses as laid out in the plan/forecast
- Ensure a high level of communication is maintained between the Front Office and all other areas of the hotel
- Implement a full training plan within the Front Office to develop all team members to their full potential
- Conduct annual appraisals with all team members as means of motivation and development.
- Communicate with the Director of Operations key developments of the department

**WHAT ARE WE LOOKING FOR?**
- Front Office Management experience
- Excellent leadership, inter-personal, training and development skills
- Strong Guest Relations experience and knowledge of Front of House systems (preferably OnQ PM)
- Positive attitude & the flexibility to respond to a range of different work situations
- Committed to delivering a high level of customer service, both internally and externally
- A Tertiary level qualification or equivalent experience

**Thrive at Hilton**

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Discounted childcare
- Free staff meal and daily dry-cleaned uniform
- Discounted accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.

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