Assistant Manager

5 months ago

Queenstown, New Zealand SOFITEL Full time

Company Description

$29.18 - $31.00 per hours

Permanent positions, 30 hours guaranteed per week.
Rotating roster with weekend and public holiday work

**Job Description**:
An incredible leadership opportunity has arisen at our five star luxury property in the heart of Queenstown. By joining the team as Assistant Manager you will:

- Assist in the management of the hotel Front Office operation, maintaining Sofitel’s reputation as market leader for individualised customer focused service in the hotel locality.
- Effectively supervise guest arrivals and departures, ensuring that room allocations and check in/out processes follow set procedures and are customer focused.
- Train, coach and support Front Office team members.
- Utilise the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information to guests and to your team.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Carry out Front Office and hotel reception duties as well as from time to time assisting in the operation of an effective night audit, Housekeeping and Food and Beverage duties as required.
- You will be responsible for the service of alcohol in some shifts.

**Qualifications**:

- Minimum 2 years experience at five star luxury property preferred
- Passion for high end hospitality with an eye for detail
- Ability to build warm relationships and gain trust at all levels
- Current LCQ and General Managers Certificate preferred
- Current First Aid Certificate preferred
- Opera or similar operating system experience preferred
- Immaculate grooming and personal presentation
- Articulate communication skills and an understanding of luxury guest expectations
- Full Driver’s License preferred

Additional Information
- '**Work Your Way**' - speak with us about your desired work life balance and make your perfect balance a reality.
- Your loyalty card entitling you to **discounted **Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff **meals **provided.
- Ongoing reward and recognition **incentives **and awards.
- Opportunities for further **development **and worldwide career **progression **within Accor.
- Work for a **world-leading** Global hotel company.
- Refer a friend **incentive**:

- Free gym access and ski hire

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

**_ Detailed duties_**
- Assist in the management of the hotel Front-Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Assist in the running of and actively participate in weekly Front Office meetings respecting the confidentiality of issues, which may be discussed formally or informally.
- Assist Front Office Manager with department planning tasks, including but not limited to, ordering, rostering, team member training and performance reviews
- Determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- Conferring with managers to coordinate activities with other organizational units
- Maintaining attendance records and rosters
- Explaining and enforcing safety regulations
- Overseeing the work of the unit and suggesting improvements and changes
- Conferring with workers to resolve grievances
- May perform Front Office and hotel reception duties
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/ check out processes follow set procedures and are customer focused.
- Full utilization of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
- Assist in the management of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Liaison with Management to coordinate activities involving other departments.
- Assist in the operation of an effective night audit function. Accuracy of this daily function being paramount while maintaining customer focus.
- Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
- Ensure public areas are clean and well presented with regular monitoring.
- Effective liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
- Adherence to Emergency Communication procedures ensuring that enquiries fro

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