
Assistant Front Office Manager
4 weeks ago
**General Information**:
- Country/Region- New Zealand- Province/City- Queenstown- Location- Rosewood Matakauri- Department- Rooms - Front Office- Job Type- Full-time PermanentWe are seeking an experienced and dynamic hospitality professional to lead and develop our Front Office team while delivering memorable luxury experiences for our guests.
**About the role**:
Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for:
- Being responsible for the daily running of the Front Office department in the absence of the Front Office Manager;
- Working closely with the Front Office Manager on recruitment, mentoring and training the reception team;
- Providing reporting for management;
- Meeting with and assisting guests, ensuring a unique and memorable experience;
- Liaising with the accounts team regarding invoices and payments;
- Ensuring all departments are kept up to date on reservations and guest requirements.
- Assisting with Guest Services tasks when required (such as luggage and valet).
- Administration tasks to ensure the smooth running of the front office department and lodge
**About you**:
- Industry appropriate tertiary qualifications and experience in a senior Reception role within a five-star hotel or lodge environment is required.
- A superior working knowledge of a Property Management system (OPERA will be a distinct advantage) as well as above average computer skills are essential. As is a winning smile and the ability to surprise and delight our guests
- This is a unique role and one that differs greatly from a typical hotel or resort Front Office role. High energy levels, attention to detail and exceptional communication skills are critical to your success.
**What we offer**:
At Rosewood Kauri Cliffs we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
We offer delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.
Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply. We are an accredited employer with Immigration New Zealand.
**About Us**:
- Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.
-
Front Office Manager
5 days ago
Queenstown, New Zealand Novotel Full timeJob SummaryWe are seeking an experienced Duty Manager to join our team at Novotel Queenstown Lakeside. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our hotel's services, providing exceptional guest experiences, and leading your team to success.About UsOur hotel is located on the shores of Lake...
-
Front Office All Rounder
2 days ago
Queenstown, New Zealand Millbrook Resort Full timeThe Role The role is part of the Front Office team, delivering exceptional customer service to our guests. We have an extensive range of luxury accommodation at Millbrook Resort, the role involves ensuring guests are warmly greeted and a tailored made experience is delivered. This role includes reception duties, porter duties and driver duties, giving great...
-
Hotel Front Office Supervisor
5 days ago
Queenstown, New Zealand Patterson Hospitality Group Full timeResponsibilities:Oversight of daily operations to ensure a seamless guest experience.Management of front office activities, including check-ins, check-outs, and reservations.Leadership and motivation of a team to deliver exceptional customer service.Management of guest inquiries, complaints, and special requests in a professional and timely manner.Ensuring...
-
Front Office Supervisor
15 hours ago
Queenstown, New Zealand Oaks Hotels Full timeCompany Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...
-
Front Office Duty Manager
6 days ago
Queenstown, New Zealand Hind Management Full timeWho We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, youWe care, we do the right thing, and we work together.As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company...
-
Front Office Duty Manager
5 days ago
Queenstown, New Zealand Hind Management Full timeWho We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, youWe care, we do the right thing and we work together.As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company...
-
Front of House Manager
6 days ago
Queenstown, New Zealand Wanaka Full timeJob DescriptionThis role is responsible for the daily operations of the village front office, including managing files, maintaining office supplies, and providing exceptional customer service to residents, visitors, and contractors.Main ResponsibilitiesManage the day-to-day activities of the office, including overseeing the upkeep of physical and digital...
-
Front Office Associate
3 days ago
Queenstown, New Zealand TFE Hotels Adina Apartment Hotels Full timeAs a Front Office Associate with TFE Hotels / Adina Apartment Hotels, you will be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience.The ideal candidate will possess excellent communication and customer service skills, with a strong ability to work effectively in a fast-paced environment. You will...
-
Front Office Team Leader
21 hours ago
Queenstown, New Zealand Hind Management Full timeCompany OverviewHind Management operates a range of award-winning hotels, restaurants, bars, and spa businesses, prioritizing social and environmental responsibility. As a result, we've earned the HRD's Five Star Employer of Choice Award multiple times.The Job DescriptionWe're looking for an experienced Front Office Duty Manager to join our team at Sudima...
-
Front Reception
6 days ago
Queenstown, New Zealand Wanaka Full timeListed: 27 Feb 2025Overview After almost a decade at the helm, our amazing Office Administrator is retiring.We are now searching for the right person to fill her boots and join our team.This dynamic and exciting full-time role covers the village front reception, is at the very heart of our village community and is the first point of contact for the many...
-
Front Office Lead Position
5 days ago
Queenstown, New Zealand Hind Management Full timeSudima Hotels is passionate about delivering exceptional guest experiences and creating a warm welcome for every visitor. We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Sudima Queenstown Five Mile Hotel.The successful candidate will have a strong background in hotel operations, excellent leadership skills, and a...
-
Front Desk Supervisor
7 days ago
Queenstown, New Zealand Hind Management Full timeWe are seeking an experienced Front Office Duty Manager to lead our front desk team at Sudima Queenstown Five Mile Hotel. As a key member of our hotel operations, you will play a critical role in ensuring our guests receive exceptional service and have an unforgettable stay with us.Key responsibilities include:Overseeing daily operations of the front desk,...
-
Medical Office Assistant
1 day ago
Queenstown, New Zealand Abano Healthcare Group Full timeAdministrative Assistant - Oral Health ServicesLumino's Frankton practice serves a diverse patient base, providing a comprehensive range of oral health care services.We are looking for an organised and detail-oriented Administrative Assistant to support our dental team, focusing on front-desk tasks and clinical support.Your primary responsibilities will...
-
Hotel Manager
1 week ago
Queenstown, New Zealand Roki Collection Limited Full timeJob Title: Hotel Manager Hotel: ROKI Collection Queenstown Restaurants: The Terrace & The Dining Room Location: 2 Brunswick St, Queenstown Reports To: General Manager Minimum guaranteed hours: 40 per week Salary: $105k to $120k, depending on qualifications and experience________________________________________Position Overview: Assists the General Manager...
-
Hotel Manager
6 days ago
Queenstown, New Zealand Roki Collection Limited Full timeJob Title: Hotel Manager Hotel: ROKI Collection Queenstown Restaurants: The Terrace & The Dining Room Location: 2 Brunswick St, Queenstown Reports To: General Manager Minimum guaranteed hours: 40 per week Salary: $105k to $120k, depending on qualifications and experience ________________________________________ Position Overview: Assists the General...
-
Duty Manager
4 weeks ago
Queenstown, New Zealand Accor HQ Full timeARE YOU A NATURAL BORN LEADER? THEN IS IT TIME TO MAKE YOUR MARK ON ONE OF THE LARGEST HOTEL CHAINS IN THE WORLD? **AccorHotels** are seeking _motivated, highly engaging and passionate _**_Full-Time Duty Manager_**_ to join our Team at _**_Peppers Beacon_**_ _**_Queenstown._** Overlooking picturesque Lake Wakatipu and a stroll from the heart of Queenstown,...
-
Assistant Restaurant Manager at Bavarian
4 weeks ago
Queenstown, New Zealand Bavarian (Queenstown) Full timeA team of creative thinkers and culinary go-getters, we are the curators of extraordinary dining experiences and exceptionally good times. AT PACIFIC CONCEPTS WE’RE IN THE BUSINESS OF CREATING EXTRAORDINARY EXPERIENCES AND THAT INCLUDES THE WORK-LIFE EXPERIENCE. From our chefs to our restaurant managers, our casual employees to our salaried staff, and...
-
Front Desk Liaison
12 hours ago
Queenstown, New Zealand Royal Australasian College of Surgeons (RACS) Full timeAs a Customer Service Ambassador, you will embody the values of our hotel by providing exceptional guest experiences at Peppers Beacon. Located in the heart of Queenstown, our hotel offers breathtaking views and access to diverse activities.Job Summary:You will transition seamlessly between Housekeeping, Food & Beverage, and Front Office departments.Deliver...
-
Front Desk Coordinator
2 days ago
Queenstown, New Zealand Millbrook Resort Full time**Welcome to Millbrook Resort**We are a dynamic and challenging environment that prides itself on delivering exceptional customer service to our guests. As a member of our Front Office team, you will have the opportunity to work in a collaborative team environment and deliver a high-end, bespoke guest experience.**Job Summary**This role involves reception...
-
Duty Manager
5 days ago
Queenstown, New Zealand Novotel Full timeNovotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4-star property with 273 rooms, meeting facilities, and a stunning view from our Elements Restaurant.Conveniently placed in a prime location in Queenstown, it is one of the most iconic tourist destination hotels in the worldSummer in Queenstown is awesome, with long daylight hours...