Front Office Manager
2 weeks ago
Company DescriptionWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS.Job DescriptionJob PurposeThis position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office's service standards delivery are maintained in accordance to the Hotel's strategic plan and standard.Primary ResponsibilitiesFront Office OperationParticipate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck that all Front Office employees report to work punctually and are well groomed before each of their shiftConduct daily briefings and ensure that all pertinent information is well received by team membersCommunicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actionsEnsure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered toLiaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possibleCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesLiaise with Finance Department to ensure that credit procedures are properly carried outAnalyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenueCoordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handlingMakes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standardsHandle all guest correspondences and ensure prompt follow-upsManage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival timesTeam ManagementInterview, select and recruit Front Office employeesIdentify and develop team members with potentialConduct performance review with the teamConstantly monitor team members' appearance, attitude and degree of professionalismPrepare detailed induction programs for new employeesDevelop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the businessPrepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of servicePrepare payroll and gratuity reportsConduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communicationOther ResponsibilitiesMaintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelMain Complexity/Critical issues in the JobMaintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests' expectation/VOG target.QualificationsDiploma in Tourism & Hospitality ManagementMinimum 3 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPointAdditional InformationStrong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all timesThis position is strictly for Saudi's Only.We are an inclusive company and our ambition is to attract, recruit and promote talent.
#J-18808-Ljbffr
-
Assistant Front Office Manager
7 months ago
Queenstown, New Zealand Rosewood Hotel Group Full time**General Information**: - Country/Region- New Zealand- Province/City- Queenstown- Location- Rosewood Matakauri- Department- Rooms - Front Office- Job Type- Full-time PermanentWe are seeking an experienced and dynamic hospitality professional to lead and develop our Front Office team while delivering memorable luxury experiences for our guests. **About the...
-
Front Office Manager
2 months ago
Queenstown, New Zealand Archwell Health Full timePeppers Beacon, 34 Lake Esplanade, Queenstown, Otago, New Zealand Req #2121Wednesday, 17 July 2024Peppers Beacon is located a short five-minute walk from the centre of Queenstown, also known as the "Adventure Capital" of New Zealand. With uninterrupted lake front views of Lake Wakitipu and stunning mountain ranges, Peppers Beacon offers a range of...
-
Front Office Manager
2 months ago
Queenstown, New Zealand Archwell Health Full timePeppers Beacon, 34 Lake Esplanade, Queenstown, Otago, New Zealand Req #2121Wednesday, 17 July 2024Peppers Beacon is located a short five-minute walk from the centre of Queenstown, also known as the "Adventure Capital" of New Zealand. With uninterrupted lake front views of Lake Wakitipu and stunning mountain ranges, Peppers Beacon offers a range of...
-
Front Office Manager
3 months ago
Queenstown, New Zealand Accor Apartments & Realty Full timePeppers Beacon, 34 Lake Esplanade, Queenstown, Otago, New Zealand Req #2121 Wednesday, 17 July 2024 Peppers Beacon is located a short five-minute walk from the centre of Queenstown, also known as the "Adventure Capital" of New Zealand. With uninterrupted lake front views of Lake Wakitipu and stunning mountain ranges, Peppers Beacon offers a range of...
-
Front Office Manager
6 months ago
Queenstown, New Zealand Oaks Hotels Full time**Company Description** Welcome Home! Minor Hotels is an international hotel owner and operator with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...
-
Front Office All Rounder
2 months ago
Queenstown, New Zealand Millbrook Resort Full timeThe Role The role is part of the Front Office team, delivering exceptional customer service to our guests. We have an extensive range of luxury accommodation at Millbrook Resort, the role involves ensuring guests are warmly greeted and a tailored made experience is delivered. This role includes reception duties, porter duties and driver duties, giving great...
-
Front Office Agent
7 months ago
Queenstown, New Zealand SOFITEL Full timeCompany Description Permanent position, 32 hours guaranteed per week. **Job Description**: Sofitel Queenstown Hotel & Spa are looking for an exceptional and outgoing Front Office Agent to join our team: - Ensure a professional and attentive service is provided and guest expectations are exceeded. - Respond to guest requests promptly, efficiently and...
-
Front Office Agent
7 months ago
Queenstown, New Zealand Sofitel Queenstown - Hotel & Spa Full timeCompany Description Permanent position, 32 hours guaranteed per week. Job Description Sofitel Queenstown Hotel & Spa are looking for an exceptional and outgoing Front Office Agent to join our team: - Ensure a professional and attentive service is provided and guest expectations are exceeded. - Respond to guest requests promptly, efficiently and...
-
Front Office and Reservations Agent
5 days ago
Queenstown, New Zealand Sofitel Queenstown Hotel & Spa Full timeThe multi award-winning luxury Sofitel Queenstown Hotel & Spa features 82 elegantly appointed guest rooms and suites, complemented by signature outlets Left Bank Bistro, 1789 Wine & Jazz Lounge Conference venues The Boardroom, La Galerie and a luxurious spa, SoSpa at Sofitel. We are looking for an exceptional and outgoing Front Office & Reservations Agent...
-
Front Office Agent
4 weeks ago
Queenstown, New Zealand Accor Hotels Full timeSofitel Queenstown - Hotel & Spa, Queenstown, New ZealandREF35998KFront Office AgentLuxury & LifestyleCompany DescriptionSofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to...
-
Front Office Agent
3 weeks ago
Queenstown, New Zealand Sofitel Full timeJob DescriptionEmbody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guestEnsure a professional and attentive service is provided and guest expectations are exceeded.Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and...
-
Front Office Agent
1 month ago
Queenstown, New Zealand Accor Hotels Full timeCompany Description Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a new...
-
Front Office Agent
4 weeks ago
Queenstown, New Zealand Accor Hotels Full timeCompany DescriptionFree your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a new...
-
Front Office Agent
3 weeks ago
Queenstown, New Zealand Accor Hotels Full timeCompany DescriptionFree your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a new...
-
Front Office Agent
4 weeks ago
Queenstown, New Zealand Sofitel Full timeCompany DescriptionSofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.Job DescriptionEmbody the spirit of hospitality and...
-
Front Desk Agent
1 month ago
Queenstown, New Zealand Accor Hotels Full timeCompany DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock!...
-
Assistant Manager
7 months ago
Queenstown, New Zealand SOFITEL Full timeCompany Description $29.18 - $31.00 per hours Permanent positions, 30 hours guaranteed per week. Rotating roster with weekend and public holiday work **Job Description**: An incredible leadership opportunity has arisen at our five star luxury property in the heart of Queenstown. By joining the team as Assistant Manager you will: - Assist in the...
-
Hotel Manager
2 weeks ago
Queenstown, New Zealand Roki Collection Limited Full timeJob Title: Hotel ManagerHotel: ROKI Collection QueenstownRestaurants: The Terrace & The Dining RoomLocation: 2 Brunswick St, QueenstownReports To: General ManagerMinimum guaranteed hours: 40 per weekSalary: $105k to $120k, depending on qualifications and experience________________________________________Position Overview:Assists the General Manager with the...
-
Hotel Manager
2 weeks ago
Queenstown, New Zealand Roki Collection Limited Full timeJob Title: Hotel Manager Hotel: ROKI Collection Queenstown Restaurants: The Terrace & The Dining Room Location: 2 Brunswick St, Queenstown Reports To: General Manager Minimum guaranteed hours: 40 per week Salary: $105k to $120k, depending on qualifications and experience________________________________________Position Overview: Assists the General Manager...
-
Duty Manager Day and Night
20 hours ago
Queenstown, New Zealand Oaks Hotels Full timeCompany Description Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. **Job Description**: We are looking for a hands-on Duty Manager to join us on a full-time basis at Oaks Queenstown Shores Resort. You will need to work 3 night shifts...
