Front Office Manager

1 month ago

Queenstown, New Zealand Accor Apartments & Realty Full time

Peppers Beacon, 34 Lake Esplanade, Queenstown, Otago, New Zealand Req #2121 Wednesday, 17 July 2024 Peppers Beacon is located a short five-minute walk from the centre of Queenstown, also known as the "Adventure Capital" of New Zealand. With uninterrupted lake front views of Lake Wakitipu and stunning mountain ranges, Peppers Beacon offers a range of accommodation from hotel style rooms to large multi-level apartments and a breakfast room for guests to start their day. During your down time, there is no short of activities to choose. From skiing to bungy jumping, for that adrenaline rush or if vineyards and scenic tours are more your speed, there is something for everyone in the historical mining town of Queenstown. Purpose As theFront Office Manager,your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest. Place of Work: Peppers Beacon, 34 Lake Esplanade, Queenstown 9300 Annual Salary: $70,000 NZD Per annum Employment Type: Permanent Primary Responsibilities Confidence in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives Skills and Experience Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills Knowledge of Sihot PMS is advantageous but not essential Masterful in the art of communication, both the written and spoken Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities-We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW. Peppers Beacon, 34 Lake Esplanade, Queenstown, Otago, New Zealand
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