Ward Clerk

1 week ago

Christchurch, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full time

**Permanent part time position 16 hours per week**:

- ** Hours are Monday, Tuesday, Thursday and Friday 4pm to 8pm**

**Mō te tūnga | About the role**

Ward B4 is a 32-bed surgical ward which admits all orthopaedic patients from ED, Outpatients departments and Interhospital transfers with the main transfers coming from Greymouth Hospital.

Ward B4 is a fast paced, ever changing ward with a team of staff who are always up for a challenge. As the - face - of the ward, you will need to be prepared to provide exceptional customer service to patients, family and staff. You would also need to be flexible and adaptable in an ever changing environment and be a star at multi tasking.

Potentially there is the availability to pick up extra hours to cover unplanned leave or annual leave on the ward or at times within other areas of the hospital.

We are based within the new Waipapa building which provides a very nice physical environment to work within.

**_ The Role:_** Where you fit in**

Our clerical team provide a key role in the effective function of our ward. The work involves transaction of admissions, discharges, transfers and management of patient records.

Working in the reception area you will be the first point of contact for patients, whanau, visitors and various hospital and health provider staff.

To be successful in this role you will ideally be from a clerical background, be an excellent communicator and have fantastic organisational skills. As front of house you will need a friendly and welcoming disposition and a willingness to help those around you.

**Responsibilities include**:

- General clerical and administrative tasks
- Entering information to the patient management system
- Booking patients for clinic appointments
- Answering phones and greeting patients and their families
- Delivering great customer service

**Ngā pūkenga me ngā wheako | Skills and experience**

**T**This role requires the following**:

- Have administrative experience
- Have an eye for detail and a high level of accuracy in your work
- Be an excellent communicator and uphold a professional manner with patients and colleagues
- Have strong computer skills
- Ideally have a health background or a basic understanding of medical terminology
- Be able to prioritise and keep calm in busy situations
- Database experience is desirable

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value
- s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā**
**hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

**The Future of the Health Industry**

**Nau mai, haere mai, tauti mai

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