Ms Security Engineer

1 week ago

Mount Victoria, New Zealand NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The NTT Managed Services Team is a dynamic and high performing team supporting NTT’s client in a Managed / Outsourced Environment.

Your role is to perform a variety of 2nd level engineering activities to enable the delivery of complete Integrated Services Management across all ITIL disciplines, being Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.

You will need to demonstrate a high level of commitment, initiative and ability in your work. You should be a motivated self-starter with proven abilities to get the job done. You should possess excellent communication skills, a strong IT background and be able to use these skills to deliver services within the ITIL framework.

You will be required to participate in the provision of on-call functions on a rotational basis. You will also be required to perform security changes outside of normal business hours within time frames that are specified to reduce disruption to the customers business.

**Working at NTT**

**Key Roles and Responsibilities**:
- Accept, manage and update service requests to ensure contracted Service Level Agreements are met.
- Provide remote technical support within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
- Automating infrastructure technologies with a modern approach aligned to things such as Infrastructure as Code, Configuration as Code, and DevOps.
- Maintain existing automation infrastructure used to identify risks in areas such as performance, reliability, capability and scalability.
- Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilising Field Engineering resources
- Plan, coordinate and implement complex network changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure mínimal disruption to the customer’s day-to-day business operations, and the provision of seamless, coordinated delivery of services.
- Plan, coordinate and execute release management activities within customer specified change windows, adhering to a predefined ITIL release management framework plan, coordinate and execute configuration management activities within customer specified change windows, adhering to a predefined ITIL configuration management framework plan, coordinate and execute life-cycle management activities within customer specified change windows, adhering to a predefined ITIL life cycle management framework Identity Known Errors and document these within the Known Errors Database
- Where necessary, liaise and work with Professional Services Engineers and Solutions Architects around client projects and deployments
- Where appropriate, use lab equipment and resources to attempt to recreate client incidents and undertake fault simulation activities.
- Maintain detailed knowledge of the clients’ environment(s), where applicable, by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with the process and procedural documentation.
- Provide proactive, constant and clear communication on the status of incident/problem resolution between the client, NTT, and any other third party supplier and vendors.
- Escalate issues affecting the delivery of service to management
- Understand and manage the requirements of being part of a 24x7 on-call operation, including but not limited to, shift hand-over, operational advice, guidance, support and escalation
- Understand the scope, delivery mechanisms and processes of all relevant Services delivered by Managed Services
- Execution of the Managed Services business plan and strategies relating to Engineering

Technical skill:
**Mandatory**
- At least 3-5 years of experience in a technical support environment working with Checkpoint, Palo Alto and F5 security products.
- **Checkpoint CCSA certified** with good working experience in supporting clients.
- Good knowledge to support, maintenance and troubleshoot any incident and requests in complex enterprise environments.

**Knowledge, Skills

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