Senior IT Engineer

3 months ago

Mount Eden, New Zealand Mace IT Services Full time

Mace IT Services is an Auckland, New Zealand company. Established in 2008, our primary goal is to provide top-notch technology services to small and medium businesses in Auckland. Our team is known for working closely with clients to deliver IT & Cyber Security solutions tailored to their specific business needs.

We take ownership and responsibility for any IT/technology issues our clients may face and prioritize a process-oriented approach to avoid mistakes in our service delivery. We believe in continuous improvement, training and development.

We are currently seeking a Senior IT Support Engineer who can give a hand to our engineering lead with all L3 escalation, deliver projects and help researching, testing and implementing new solutions for internal use and for clients.

**Role Overview**:
As a Senior IT Support Engineer, you will:

- Resolve any escalated issues
- Assist in building and implementing new solutions, creating processes, and training the existing team
- Motivate the team
- Participate in and lead complex IT projects from start to finish
- Diagnose and resolve technical issues across hardware, software, network configurations, and cloud services, with a focus on Azure and Microsoft 365 Endpoint manager and security solutions
- Develop and maintain detailed system documentation to ensure optimal performance, security, and reliability
- Have hands-on experience creating PowerShell scripts for RMM tool and Endpoint manager
- Have advanced knowledge of various cybersecurity solutions

**Role Requirements**:

- A minimum of 5 to 7 years of experience as a Systems Engineer, preferably within a managed service provider environment
- Extensive knowledge of configuring and maintaining systems, including Microsoft 365, Windows, MacOS, servers, and Azure cloud services, including Networking, Firewalls, and Endpoint Protection
- Demonstrated capability in managing IT projects involving system upgrades and cloud migrationsAdditional responsibilities:

- Deliver remote support, with a focus on cloud-based solutions
- Drive continuous improvements in IT systems and processes
- Mentor junior engineers and provide training on the effective use of cloud technologies.
- Strong problem-solving skills and a solid understanding of cybersecurity and business continuity planning
- Experience with automation tools such as PowerShell and Microsoft Power Automate
- A bachelor’s degree in Computer Science, IT, or a related field, and relevant certifications like Microsoft Certified Professional or CompTIA are preferred
- Excellent self-management skills and a full New Zealand driver's license
- Qualifications:

- Bachelor's or equivalent in Information Technology or equivalent experience
- Applicants with relevant certifications (e.g., ITIL, CompTIA A+, N+, MCSA, MCSE, etc.) will be viewed favourably

**Job Types**: Full-time, Part-time

Pay: $60,000.00 - $80,000.00 per year

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