Customer Experience Manager

7 hours ago


Auckland City, New Zealand Madison Recruitment Full time

**Do you want to work for an internationally recognised company, consistently innovating the market, and driving company success?** **Are you ready to build on your existing management skills with a high-end luxury brand?**
- ASAP start Notice periods can be accommodated
- Competitive remuneration package including discounts on luxury appliances
- Manage and oversee two small high-performing teams within their beautiful upmarket showroom

**The Company**:We are seeking an experienced customer service manager to join an award winning premium appliance company.

**The role**: As a Leader, you will be responsible for coaching and motivating two teams of 2-4 consultants to deliver exceptional service and ensure excellence through leading by example.

**Day to day**:

- Lead and motivate the team, ensuring productivity, a high quality output and that all retail KPI’s and sales targets are met
- Provide the team with training, support, motivation through leading by example
- Regularly participate in team meetings and training sessions
- Manage our customer feedback in accordance with the training provided
- Address customer escalations and complaints related to either team
- Supervise and lead the day-to-day activities of the team
- Drive a continuous process improvement culture within the team
- Manage the centre team to ensure procedures and protocols have been met
- Ensure the centre presentation meets the high standards required
- Manage staff rosters, recruitment and ensure optimum staffing levels
- Liase with stake holders to coordinate the introduction of new products to the centre
- Get involved in the wider team’s activities, regularly reviewing performance, and sharing ideas and strategies

**Days/ Hours**: 37.5 hours per week between 9am - 6.30pm, Monday - Saturday. You will be rostered to work every second Saturday.

**To stand out from the rest, you will have**:

- Experience leading and coaching a team in a high-end retail environment
- Excellent interpersonal skills and a passion for coaching and developing your team members to be the best they can be
- Customer centric attitude with proven analytical, negotiation and problem-solving skills
- Highly motivated and driven to assist others in achieving their goals
- Adaptable and flexible, with the ability to embrace change
- Excellent communication skills and strong focus on building relationships
- Effective communication, questioning and listening skills
- A genuine passion or interest in high-end appliances
- A great work ethic, positive attitude and a willingness to get involved

**Benefits**:

- Work for an organisation that puts its staff first - learning and career development opportunities readily available
- Kiwisaver contributions provided
- Discounts on luxury appliances
- Free onsite parking
- Cohesive and close-knit team environment
- This is an opportunity not to be missed so if you are ready for your next challenge, click APPLY today_

**Reference: 137174


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