Senior Help Desk Engineer

7 months ago

Christchurch, New Zealand Seequent Full time

**The Company**

Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.

We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.

Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions - for people and the planet.

Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.

We’re a high growth, people-centric success story.
- Seequent is a Bentley Systems company, working together to build a better future._

**The Role**

You’ll be the go-to expert for technical assistance, ensuring our colleagues’ systems run seamlessly. Your mission? Diagnose and resolve complex hardware and software issues, set up new equipment, and support projects. You’ll provide top-notch support to end-users, from desktops, AV and networking to printers and everything in between. If you love making technology work for people, this role is tailor-made for you

**In this role, you will have the opportunity to**:

- Handle escalated technical issues, providing timely resolution to colleague queries and ensure problems are resolved effectively.
- Contribute to regional projects aimed at enhancing end user computing environments.
- Collaborate with cross-functional teams to implement and optimize systems and technologies.
- Implement and maintain technology infrastructure supporting internal colleagues
- Manage third and fourth level internal support tickets.

**In order to be successful in this role, you should have**:

- Proven experience maintaining and evolving a standard end user delivery model.
- Demonstrable experience working within a hybrid distributed global team/environment would be an advantage
- Strong knowledge of Office 365 Apps, Windows 10 and 11
- Strong knowledge of Microsoft Endpoint Manager, SCCM and/or Intune
- Experience in ITIL Foundation V3 or newer
- Experience using ServiceNow
- Workflow and process automation experience
- iOS & MacOS MDM experience is a plus.
- Technical diploma or Microsoft certificate preferred (such as MCDST).

***Why you will enjoy working with us..**

You will be joining a highly skilled, highly productive team of communication experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider Seequent team is geographically diverse and from multi-disciplines, so even though you will be Christchurch based you will have opportunity to work with team members from across the globe.

In addition to awesome team members and work culture, you can also expect the following benefits:
**Facilities**:

- Make use of the onsite gym, locker facilities, ergonomic standing desks, and spacious café.
**Fun** - Bring your dog to work, indulge in Pie Day Friday, build the tallest Lego tower, or embrace innovation in our annual Hackathon.
**Financial** - Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan.
**Learning** - Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.
**Wellbeing** - Health Insurance / Benefits, regular wellness webinars, and 24/7 EAP access.

LI-MD1

**Inclusion + Diversity**

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.
If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed.

**How to apply

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