Senior Complex Claims Examiner, Financial Lines

2 days ago


Auckland City, New Zealand AIG Full time

#LI-JC1

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services to customers in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty. Whether serving those facing natural disasters or millions striving for a financially secure retirement, we have the specialist expertise to help clients better manage risk.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live.

We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

AIG New Zealand is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating in New Zealand for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

About the Team

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

Reporting to the Complex Claims Team Manager, Financial Lines, New Zealand you will manage a portfolio of complex claims including professional indemnity, D&O and management liability claims, in accordance with AIG’s Proactive Claims Management guidelines.

About the role

The role involves handling claims of considerable complexity with particular emphasis on reducing claims costs, providing exceptional customer service and understanding the financial impact of claims on the business.

The successful applicant will be required to undertake coverage investigations, assess liability and quantum, negotiate early settlements and manage the reserve process. There would be particular focus on making early claims decision that result in costs and legal spend savings for the business.

What you need to know

Key accountabilities will include but not limited to:
Functional Responsibilities
- Managing claims handling enquiries, coverage determinations, quantum analysis and legal liability assessments
- Ensuring effective vendor and litigation management on Complex claims, including demonstrable savings
- Reporting key claims outcomes to the Complex Claims Manager and to internal stakeholders
- Broadening internal / external stakeholder communication where required, as financial lines technical claims expert and thought leader
- Delivering technical training to colleagues and external contacts as appropriate
- Assisting in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (including assisting Australasian Complex Claims Manager to complete monthly quality assurance reviews)
- Ensuring adherence to best practice procedures for financial lines complex claims, consistent with global best practice
- Handling higher level of complex claims within authority limits

Accountabilities
- Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense
- Accurate and consistent policy interpretation
- Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and panel firm management)
- Effective communication and management of key complex claims and financial lines portfolio messages to internal stakeholders and customers/clients
- Financial control through consistent reserve and other financial transaction discipline

In addition, the successful applicant will be required to
- Work within agreed decision making standards, limitations and author



  • Auckland City, New Zealand AIG Full time

    #LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG New Zealand is a leading provider of insurance products and services for commercial and personal...


  • Auckland, Auckland, New Zealand Fidelity Life Full time

    About the Role:Fidelity Life, a leading insurance provider, is seeking 2 Senior Case Managers to oversee high-risk claims. This involves applying best practices and ensuring timely resolutions. You will work closely with Case Managers, provide mentorship, and coordinate with stakeholders to achieve sustainable outcomes.Key Responsibilities:Assess and manage...


  • Auckland City, New Zealand AIG Full time

    #LI-JC1 Join us as a Senior Casualty Claims Examiner to take your claims career to the next level with a global market leader. AIG New Zealand is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance...


  • Auckland City, New Zealand AIG Full time

    #LI-JC1 This Claims Examiner role will be an ideal opportunity to develop your experience and expertise in Commercial Property, Energy and Specialty Insurance. AIG New Zealand is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty...

  • Senior Claims Adviser

    7 months ago


    Auckland City, New Zealand Marsh Full time

    **Senior Claims Adviser** **What can you expect?** In this role as specialty and financial lines claims advisor you will provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. This includes developing technical expertise, account management and business development capabilities to...


  • Auckland City, New Zealand Open Full time

    **Role** Senior Manager, Complex Claims and Investigations **Department** Customer Operations **Location** Our offices are located in **S**ydney, Auckland, Queenstown** and** Sunshine Coast **and the role is flexible around these locations with a blended work environment from the office and home. **Schedule** Full-time **Open Insurance**: We’re on a...


  • Auckland City, New Zealand Chubb INA Holdings Inc. Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Team Leader

    7 months ago


    Auckland City, New Zealand Marsh Full time

    **Team Leader - General, Specialty & Financial Lines Claims** **About the Role** We are looking for a Team Leader to join the Auckland claims team. You will be working alongside a team of dynamic insurance professionals who are passionate about what they do. **What is in it for you?** Marsh strongly believes in “Feeling comfortable bringing your whole...


  • Wellington City, New Zealand Madison Recruitment Full time

    We are seeking a dynamic and experienced professional on behalf of our client, a regulatory organisation, for a Senior Claims Specialist position. As a key member of our claims department, you will be responsible for managing a diverse portfolio of claims with a focus on delivering exceptional service to customers. Our client is looking for someone with a...

  • P&C Claims Examiner

    7 months ago


    Auckland City, New Zealand Combined Insurance Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...


  • Auckland City, New Zealand Chubb Full time

    **Your Role**: In this role you will contribute to the profitable development of Financial Lines and Casualty business within New Zealand in conjunction with the NZ Financial Lines and Casualty Manager. Your focus will be to ensure achievement of profitable growth objectives. This role is a 12 month fixed term contract. **Your Responsibilities**: -...

  • P&C Claims Examiner

    7 months ago


    Auckland City, New Zealand Chubb Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...


  • Auckland, New Zealand Berkshire Hathaway Spec Ins Full time

    A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name,...

  • Claims Advisor

    5 days ago


    Auckland City, New Zealand WTW Full time

    We are currently seeking a full-time Claims Advisor with a background in all lines of General Insurance to join the New Zealand Claims Team. This role is ideally based in Auckland. The role will involve occasional interstate travel where required by client and business needs. As a Claims Advisor, you will be responsible for claims advocacy for national...


  • Auckland City, New Zealand IAG New Zealand Full time

    **Senior Claims Specialist (Liability Claims)** Make a difference as a Senior Claims Specialist Join the largest insurance group in Aotearoa New Zealand and Australia. **Mō te **Tūranga** | About the Ro**le** We're looking for an astute Liability Claims professional to join our niche claims team. As a Senior Claims Specialist, you'll be responsible...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Tower is recruiting for Claims Technical Manager**: - ** 6-month fixed-term opportunity**: - ** Event response to support our clients across Aotearoa.** **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely...


  • Auckland City, New Zealand University of Auckland Full time

    **Company Description** Waipapa Taumata Rau** **| The University of Auckland** The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and...


  • Auckland City, New Zealand Berkshire Hathaway Specialty Insurance Full time

    **Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...


  • Auckland City, New Zealand TOWER Insurance Full time

    **We are offering a talented individual with an amazing 1-year fixed-term opportunity to work at Tower.** **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150...

  • Senior Claims Advisor

    7 months ago


    Auckland City, New Zealand Madison Recruitment Full time

    Our client is a multinational organization specializing in insurance brokerage and financial advisory services. With offices worldwide, their primary objective is to help clients reduce their overall cost of risk. They are renowned for providing industry-focused brokerage, consulting, and claims advocacy services. The Role: We are seeking a Domestic...