Team Leader

7 months ago

Auckland City, New Zealand Marsh Full time

**Team Leader - General, Specialty & Financial Lines Claims**

**About the Role**

We are looking for a Team Leader to join the Auckland claims team. You will be working alongside a team of dynamic insurance professionals who are passionate about what they do.

**What is in it for you?**

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague.” We offer following benefits to our employees, so they feel valued each day at work:

- Brand new agile workspace based in Auckland CBD; easy walking distance to public transport
- Hybrid working environment
- Medical insurance and competitive parental leave benefits
- Community support volunteer days
- Marsh’s leading training and development program
- A professional work environment where your career path really matters and is supported by our global organization
- A great team environment with friendly and supportive colleagues

**We will count on you to**:
**Team Leadership**
- Serve as primary point of contact for members of the Team on all technical issues
- Responsible for maintaining all Workday related HR tasks for the Team
- Manage the workload, priorities, and performance of the Team
- Train and develop new starters in the Team to ensure they are provided with a consistent and comprehensive introduction to the Company and claims function/ procedures
- Proactively maintain an awareness of technical and non-technical learning need trends within the division and work with Learning & Development and other internal resources to close any gaps
- Drives high performance by aligning individuals’ goals to Unit and Company objectives;
- Builds unit capabilities and succession planning through coaching, mentoring and training colleagues;
- Supports effective team communication through regular meetings;
- Identifies opportunities for efficiency improvements within Unit and coordinates implementation of initiatives
- Liaise with and assist the National Manager on all technical and HR issues in the Team

**Client and Broker Service**
- Meets service levels set out in Client Service Agreement;
- Responds to queries from clients and brokers;
- Prepares routine and ad hoc reports including claims trends analysis;
- Prepares quarterly and/or annual claims reviews;
- Attends client meetings;
- Conducts training for clients as required.

**Claims Technical**
- Manages moderate to high complexity claims according to the Company’s processes and client agreements, liaising with the Major Claims Unit as required;
- Liaises with clients, insurers, claimants and external providers;
- Interprets policy wordings and provides recommendations to clients;
- Analyses claims history data
- Arranges/conducts investigations and interfaces with loss adjusters, client and site investigators as required;

**Account Management**
- Drive, where requested, the contract negotiation process for existing and new clients, agreeing service standards and documenting via the client service agreement;
- Manages the client relationship, identifies expectation, resolves servicing issues, is an escalation point for difficulties;
- Prepares routine and ad hoc reports;
- Presents quarterly and/or annual reviews.
- Participate in peer review/ audit process.
- Participate in projects related to continuous improvement and efficiency of the Claims Team

**New and Expanded Business**
- Supports new and expanded business endeavours through provision of claims review data for tenders, renewals and proposals, and participates in client/prospect meeting;
- Conducts and client/broker education presentations;
- Builds and maintains network to keep abreast of industry changes, competitor movements and new and expanded business opportunities;
- Maintains awareness of offerings of other divisions, supports the business’s cross-selling endeavours and makes referrals as appropriate.

**Claims Advisory**
- Drives the settlement negotiation process and negotiates on behalf of client;
- Acts as advocate for the client and determines commercial/technical responses to insurer’s denials of liability;
- Manages external providers (inc legal panel) on behalf of client.

**What you need to have**:
**_ Professional Accreditation/Membership_**
- Tier 1
- Senior Associate member of ANZIIF

**_ Educational Requirements_**
- Diploma Financial Services or Bachelor’s degree
- Studying towards Graduate Diploma Financial Services
- Undertake Company-directed compliance training

**_ What makes you stand-out?_**
- Technically skilled in Financial Lines Claims

**About Marsh**:
**Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

  • Team Leader Building Inspections

    2 months ago

    Auckland, New Zealand Join Our Team, Waikato Full time

    Following an internal promotion, we are seeking a passionate, service-focused leader to join and lead our high-performing team of Building Inspectors. In this role you will manage and support the team to help Council achieve its goals of fostering positive development within our district, while ensuring compliance with the Building Act. As Team Leader, you...

  • Team Leader

    3 days ago

    Auckland City, New Zealand Pineapple Recruitment Limited Full time

    Full Time Hours - Competitive Hourly Rate - Great Company Culture Our Client is seeking a Team Leader to join their Point Chevalier-based Team due to recent company growth! This role is a great opportunity for you to join a leading NZ firm and a great team environment. This role entails working to achieve set targets and KPIs including productivity...

  • Team Leader

    7 months ago

    Auckland City, New Zealand T&G Global Full time

    **About **us** For over 125 years, T&G Fresh has nourished generations of Kiwis with fresh fruit and vegetables. We grow, pack, market, sell, distribute, import and export fresh produce from our own orchards and farms, as well as from over 1,200 Kiwi growers. Our mindsets are**:Do the Mahi, Be Bold, One Team & Take Good Care**. Our talented team members...

  • Team Leader

    7 months ago

    Auckland City, New Zealand North Power NZ Full time

    We're excited to extend an opportunity for a Distribution or Transmission Leader with civil and electrical project experience to join our Transmission team in Auckland. We're looking for a qualified and motivated **Team Leader** to join our Operations team and oversee a significant civil and electrical construction project. In this role, you'll lead a team,...

  • Team Leader

    7 months ago

    Auckland City, New Zealand Alignz Recruitment Full time

    **Join Our Team as a Warehouse Team Leader in Auckland!** Are you a dynamic and experienced leader in the warehouse and logistics industry? We are looking for a skilled Team Leader to join our client's thriving team in Auckland. Your expertise and proven leadership qualities will play a crucial role in driving success and efficiency within the warehouse and...

  • Customer Service Team Leader

    1 week ago

    Wellington City, New Zealand Universal Business Team Full time

    The Company Plumbline offers one of the most extensive bathroom and kitchen collections in New Zealand and delivers an unparalleled range of contemporary and traditional products. Every part of their luxurious range is a labour of love and an aesthetic masterpiece; every detail has been intrinsically thought through to ensure Plumbline's sophisticated brand...

  • Team Leader

    1 week ago

    Auckland City, New Zealand Comfortech Full time

    Comfortech is the result of two locally owned and operated companies, Tasman Insulation and Forman Building Systems, uniting 170 years of experience, history, and expertise under one roof, representing brands such as pink batts. Our goals are focused around sustainability and energy efficiency, in order to be future-focused and ensure we strive towards our...

  • Team Leader

    1 week ago

    Auckland City, New Zealand KORNFERRY Full time

    Requisition ID - 13363 - Country- New Zealand- State / Province- Auckland- City- Auckland- About Us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to...

  • Team Leader

    3 days ago

    Auckland City, New Zealand Healthcare of New Zealand Full time

    At NZ Comminty living our Disability Support Services reflect our belief that all New Zealanders deserve to live fully, have equal opportunities, and achieve their ambitions. We are looking for an energetic and motivated team leader for one of our Residential Houses in Auckland. You will lead a team in supporting our people to live as independently as...

  • Team Leader

    1 day ago

    Auckland City, New Zealand Goodman Fielder Full time

    At Goodman Fielder our purpose is making everyday food, better for everyone. We own a host of iconic brands that generations of Kiwis have grown up with and put in their supermarket trolleys every week. We are a team that believes that anything is possible. A team that understands our business and focuses on the right things that make the biggest difference...

  • Team Leader

    7 months ago

    Auckland City, New Zealand Healthcare of New Zealand Full time

    At NZ Comminty living our Disability Support Services reflect our belief that all New Zealanders deserve to live fully, have equal opportunities, and achieve their ambitions. We are looking for an energetic and motivated team leader for one of our Auckland residential services. There will be a mixture of morning, afternoon, and evening shifts spanning...

  • Team Leader

    4 months ago

    Auckland City, New Zealand New Zealand Ministry of Justice Full time

    **Team Leader** **High Court, Auckland** **Permanent Full Time** **Te Haeata/The Opportunity** We're designing better justice services - come and join us! The Ministry of Justice wants people to have better access to justice services and be able to deal with us easily and quickly. That means improving how we support the courts - the place where we have...

  • Team Leader

    7 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Team Leader, High Court, Auckland Permanent Full-Time Te whiwhinga mahi/The Opportunity We're designing better justice services - come and join us! The Ministry of Justice wants people to have better access to justice services and be able to deal with us easily and quickly. That means improving how we support the courts - the place where we have the most...

  • Team Leader

    6 months ago

    Auckland City, New Zealand New Zealand Ministry of Justice Full time

    **Team Leader** **High Court, Auckland** **Te whiwhinga mahi/The Opportunity** We're designing better justice services - come and join us! The Ministry of Justice wants people to have better access to justice services and be able to deal with us easily and quickly. That means improving how we support the courts - the place where we have the most impact...

  • Team Leader

    5 months ago

    Auckland City, New Zealand Auckland Council Full time

    **Team Lead opportunity at Totara Park over our Summer period!** Auckland Council’s Pool & Leisure Centre at Totara Park are looking for a Team Leader to join us over the summer season and help guide our Lifeguard kaimahi, ending 28th Feb 2025. As a Team Leader your mahi will be to ensure our Lifeguards can operate to the best of their ability, ensuring...

  • Team Leader

    3 months ago

    Auckland City, New Zealand Auckland Council Full time

    **Team Leader - Collection Development** Are you passionate and excited about developing collections that inspire and engage our diverse customers? Join Auckland Council Libraries in a key leadership role, as Team Leader for our Collection Development team. The Collection Development team is responsible for developing the current use collections of Auckland...

  • Team Leader

    2 days ago

    Auckland City, New Zealand Thermo Fisher Scientific Full time

    At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of our team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the...

  • Team Leader

    2 months ago

    Auckland City, New Zealand New Zealand Customs Service Full time

    Ready for the next step in your HR career? Looking for an opportunity to lead an HR Advisory team? The Team Leader, HR Advisory sits within Customs' Human Resources Service Delivery (HRSD) team. HRSD works with business units across Customs to provide fit for purpose, pragmatic and customer focused advice and solutions that are aligned to the strategic...

  • Team Leader

    2 days ago

    Auckland City, New Zealand Clever Core New Zealand Full time

    **WHAT WE DO** We manufacture the walls and floors to go into Residential homes to save time on site and create a safer and better-quality product. Our clients come to us for homes that can be built faster, more accurately and with less waste. **THE JOB** As a Team Leader based at the Clever Core plant, you will be responsible for: - Leading the...

  • Team Leader

    1 week ago

    Auckland City, New Zealand H&M Full time

    Stellenbeschreibung Do you have a passion for people and logistics? Do you want to play a key role in driving the overall Distribution Centre result in NZ through a people and operations focus? We have a fantastic opportunity for an experienced leader to join the team as a Team Leader. based in Auckland Distribution Centre. **Some of the key...