Collections Officer

2 weeks ago


Wellington, Wellington, New Zealand 2degrees Mobile Limited Full time
A lot's changed over the past few years.

2degrees now has 1.9m customers across mobile and broadband, 1700 employees, coverage in 98.5% of NZ and 58 retail stores.


One thing that hasn't changed though, is 2degrees purpose of Fighting for Fair and our love of doing things differently.

We love market disruption, we love our customers, and we REALLY love our people.

We know your life isn't 2 dimensional - you've got your passions, your family and friends AND your job and we're committed to making sure you get a fair deal at work.

If you love a bit of banter, challenging the status quo, straight up awesome benefits, a new 6 environmental star office and doing right by Kiwis, then read on

Is helping business to hum your thing?

Collections Officer

Here's what you'll do in this job:

  • Respond to queries from Debt collection agencies to enable prompt collections and improve bad debt recoveries
  • Work with 2 Degrees' customers to ensure repayment of outstanding debt
  • Handle inbound and outbound collections calls and respond to general queries
  • Using Collections policy guidelines, determine appropriate collections steps to gain a win/win solution for both 2 Degrees and the customer
  • Work with the appropriate teams to ensure disputes are resolved within the agreed business SLA's
  • Identify trends and issues and recommend changes needed to enhance collections to minimize bad debts and meet cash flow targets

And here's some of the different things you might also do:

  • Flexible working
  • Hybrid working is here to stay Experience ways of working that support you to live your best life


Career Development
  • Keep on developing your talents as we continue to offer you career development opportunities


Longest weekend
  • Hit the open road before the holiday traffic because we start long weekends early.

Show us your different sides too:

A natural self-starter with a great work ethic, you will have a strong customer focus with excellent interpersonal and communication skills.

You are results orientated, with a high level of integrity and commitment.

Organised, flexible and resilient when dealing with difficult situations, you have a natural ability to problem solve and build relationships.

**Sound fair? Let's chat.

2degrees. It's time for something different.

  • Job Details
  • Reference #
  • 4445 Posted on
  • 10 Nov 202 Closes on
  • 24 Nov :00
  • Location(s)
  • Corporate offices, Wellington (Office), Hamilton (Office), Christchurch (Office), Queen Street (2Talk), Albany (DC), Auckland (Head Offices)
  • Expertise
  • Customer Care, Campaigns, Credit and Collections, Customer Relations, Escalations, Inbound Contact Centre, Incident Management, Outbound Sales, Provisioning, Porting and Activations, Quality Assurance, Service Development, Technical Support, Testing, Workforce Planning, Finance, Accounts Payable / Receivable, Analysis and Reporting, Audit
  • Internal, Billing and Reconciliation, Busness Performance, Commercial, Corporate Finance, Credit and Fraud, Financial Accounting and Reporting, Financial Managers and Controllers, Inventory and Fixed Assets, Logistics and Procurement, Management Accounting and Budgeting, People, Culture & Engagement, Diversity, Inclusion, Equity & Belonging, Health, Safety & Wellbeing, HR Generalist, HR Reporting/Systems/Analysis, HR Administration, Learning & Development, Payroll, Talent Acquisition, Organisational Development, Reward & Recognition, Retail, Assistant Store Manager, Retail Assistant, Regional Manager, Store Manager
  • Job level(s)
  • Experienced (14 years)
  • Work type(s)
  • Permanent

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