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Front Office Manager

1 month ago

Auckland City, New Zealand Working In Full time

This role is based in the centre of Auckland city.

The key responsibilities of this role include but are not limited to:

- Leading the guest services team, utilizing interpersonal and communication skills to lead, influence and encourage others, advocating sound financial and business decision making.
- Maintaining guest services and front desk goals, including performance goals, budget goals, team goals, etc.
- Managing projects and policies, ensuring compliance with all Front Office policies, standards and procedures.
- Ensuring exceptional customer service by providing services that are above and beyond for customer satisfaction and retention.
- Managing and conducting human resourcing activities
- Additional responsibilities as a team player.
- At least 3-year relevant work experience at a recognised hotel group
- Degree-level qualification in business or management
- Team player and leadership
- Managing execution
- Ability to build relationships
- Generating talent and organisational capability