Clinic Schedule Administrator

1 week ago


Auckland City, New Zealand New Zealand Government Full time

Permanent, full time (40hrs a week) position available
- Monday to Friday with working hours varying anytime between 7:30am through to 4.30pm

Ko wai mātou | Our Organisation
We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Children's Hospital, located in central Auckland.
We are part of Te Whatu Ora - Health New Zealand, the overarching organisation for New Zealand's national health service. Te Whatu Ora leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels.
We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.
Te whiwhinga mahi | The Opportunity
A great opportunity has become available for a Clinic Schedule Administrator to join our Gastroenterology service, part of Adult Medical Services Directorate at Te Toka Tumai. Based at Auckland City hospital, the primary purpose of the position is to schedule both outpatient and inpatient procedures for gastroenterology, in a patient focussed environment. This role has been created to ensure that scheduling of appointments has patient agreement, fits within the Endoscopy Unit schedules and meets MoH timeframe guidelines.
The Clinic Schedule Administrator's primary task is to ensure the effective day-to-day operation of Gastroenterology Lists at Te Toka Tumai as part of the Gastroenterology Scheduling Team by maintaining consistent standards and processes.
Our core hours for this role are primarily structured around the clinic hours but could vary depending on changes for the service. Your working hours could vary anytime between 7:30am through to 4.30pm, Monday to Friday.
This is a very busy role requiring high aptitude in prioritising, problem solving, self-managing, and being a team player. You will need to be flexible and have advanced people and computer skills. You will have an excellent phone manner and be confident speaking to a diverse range of people. You will show empathy towards patients contributing towards a positive patient experience and efficient running of the clinics.
For further details, please refer to the position description here.
Nga Pūkenga Motuhake | Important Skills
To be successful you will need to have a “can do” attitude, proven administration skills, demonstrate attention to detail, with good time management, and problem-solving skills. You will also need:

- Three years of secondary education or relevant work experience
- Sound customer service experience

He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here
We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai Auckland.
For more information on what we offer, please click here.
Me pēhea te tuku tono | How to apply
Click here to view details about our recruitment process



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