Customer Platform Team Lead
6 months ago
Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today.
Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.
Our adaptive culture and growth mindset enables us to use our skills, knowledge and experience interchangeably across different roles in the organisation, going where the work is and doing what matters most. We encourage curiosity, experimentation, learning and self-awareness and provide the freedom to learn and opportunities to grow and develop.
**Our Opportunity**:
In this newly created role, you will report to the Customer Strategy & Planning Manager (Markets, Customer Business Unit), leading a team of 5-7 direct reports and 12 indirect reports. In this role, you will manage the design and delivery of solutions across configuration platforms to meet the Customer business needs. You will be responsible for the Management of core major platforms utilised by the Customer business, solution design and delivery on those platforms and also be responsible for ongoing optimisation of technology and business processes. You will have a deep technical understanding and be able to provide support and coaching while maximising the utilisation of these tools and services that our third parties/vendors provide to us.
This role will need to work closely with our vendors to understand changes coming up, how Mercury can maximise the total cost of ownership and then support the team that are building solutions to ensure we are building it in the right way and using the new advancements.
This role will provide a significant career opportunity where you will be exposed to the breadth of our business and provided with opportunities to grow as we evolve our Customer business. There are a number of exciting programmes of work in the pipeline and this role is fundamentally important to the success and delivery of those projects.
This role can be based in either Auckland or Tauranga. We offer a hybrid flexible working environment where you will have the opportunity to work from home but also still understand the importance and benefits of being in the office to collaborate and share knowledge.
**Key responsibilities include**:
- Development and management of best practice across Customer Platforms.
- Solution design and delivery within Customer Platforms.
- Development of team to maximise outcomes and capability.
- Platform Management including updates, security, releases, and pipeline management.
**We are looking for**:
- Tertiary qualification is a business or technology discipline, or minimum 10 years relevant experience.
- Demonstrated experience in Software Platform Management and Governance
- Minimum 5 years experience in management of technology or analytical discipline teams.
- Experience with the software development life cycle, and change/release management.
- Agile Project Mgmt certification and/or experience
- Experience with Salesforce products whilst not critical, will be advantageous.
- Strong ability to develop relationships and manage key stakeholders
- Relationship building - strong ability to develop relationships and create alignment across the organisation
- Personal resilience - displaying self-awareness, self-regulation and self-compassion, understanding own values and purpose, persistent in the face of adversity
**Mercury offers (full benefits are listed on our Career Page)**:
- Additional 5 days leave per annum (MyDays)
- $400 one off tax-free payment towards setting up your home office
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
- Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
- Discounted health insurance and free life and income insurance
- Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
- Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet
**Interview Questions**:
To help you be your best in our interviews, below are some key questions we intend to ask. Additional questions will be asked based on the requirements of the role:
- Can you provide an example of a time when you were leading a team, project or work item, and you could feel that the team was in disagreement with your
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