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Salesforce Platform Technical Lead

4 months ago

Wellington City, New Zealand Accident Compensation Corporation Full time

Salesforce service cloud, marketing cloud and community cloud + work with cutting edge technology
- Join an organisation that supports and develops your career
- Permanent opportunity, Wellington preferred but other locations considered

As a Salesforce Platform Technical Lead, you will be part of a small internal Salesforce team tasked with establishing sustainable Salesforce Platform operating, governance and delivery models which will deliver value whilst maintaining operational efficiency.

**About the role**:
ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury: Improving lives every day. This requires people who bring their A-game and want to carve a path forward to our new ways of working.

**About your technical skills**:

- Complex technical design involving multiple components and delivery partners to develop high-level solution and implementation plan
- Establish release management processes and deployment through Salesforce DX and CI/CD tools
- Extensive experience on complex security and data model implementation using standard salesforce features (including Apex sharing)
- Experience with SSO integration with Azure AD, and Azure DevOps Pipelines
- Design salesforce Integration architecture standards and patterns using middleware and integration patterns (declarative and programmatic)
- An understand of operational support processes and methodologies like ITIL and DevSecOps would be an advantage
- A knowledge of salesforce identity solutions and Omni Studio components would be an advantage

**What we are looking for from you to be successful in this role**:

- To proactively recommend new features and improvements to optimise and grow the use of the platform.
- Lead support activities including day to day administration, appropriate checks (health, security etc), trouble shootings and maintenance of the existing salesforce platform including quarterly roll-out release assessments and rollouts.
- Work closely with the Manager Platform Services, Salesforce Product Owner, Salesforce Platform Architect including other key stakeholders at all levels to contribute to the roadmap planning and build out ACC’s delivery standards and principles to enable us improving the delivery cadence and value being delivered
- Collaborate with key stakeholders, process champions and/or technical SMEs to build, iterate and/or improve existing and/or new processes/functions.
- Demonstrate the ability to engage in all Salesforce work both within the Platform team and within ART's and projects across the business
- Work with senior stakeholders and third-party Salesforce providers to ensure all new services or enhancements are delivered in line with ACC’s best practices, standards and strategic goals.
- Contribute to and support the establishment, maintenance and communication of architectural guardrails and patterns.
- Develop, implement and maintain the Environment and Platform Management practices and standards to support ACC change delivery and support activities (in conjunction with ACC’s architecture teams).
- Represent the Salesforce Core Platform team to enable us to improve engagement and communication between key stakeholders both internally and externally.

**Working at ACC**:
With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play.
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
- Development opportunities in te reo Māori me ngā tikanga.

The salary mid point for this role is ~$157,000p.a - we also offer 9% employer superannuation contribution.

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