Account Manager

2 weeks ago


Auckland City, New Zealand Scentre Group Full time

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Our Purpose is creating extraordinary places, connecting and enriching communities. Our Plan is to create the places more people choose to come, more often for longer. Our Ambition is to grow by becoming essential to people and communities and the businesses that interact with them.

**Your opportunity**

We have a fantastic opportunity for an experienced and detail orientated Account Manager to join the team at our Westfield Manukau Living Centre.

As an Account Manager at Scentre Group, you will be responsible for building relationships with retail partners and relevant accounts payable departments to receive rental payments from our retail partners.

Account Managers also look after car parking and storage licenses, the administration of promotional allowances and repayment plans. This is a varied role, with the opportunity to grow and develop within the business.

Your key accountabilities will include:

- Build and nurture retail relationships that enable true customer-centric partnerships that drive better retail performance.
- Analysis of debt reports, more complicated collection issues and higher risk retailers.
- Negotiate mutually beneficial commercial agreements with our Retail Partners to facilitate rental payments, payment plans, rental assistance.
- Recommend and influence commercial decisions with internal stakeholders.
- Identify and implement strategies to deliver commercial outcomes and maintain strong retail partnerships.
- Develop strategy and tactics to manage retailer arrears and promotional allowances to deliver the most commercially acceptable outcome in line with the Leasing and Retail Solutions strategy.

**What will set you apart from the rest?**

You’ll have excellent financial acumen and a passion for retail property. You’ll be a confident communicator and enjoy developing relationships with both finance and non-finance staff and you’ll also have a numbers focused mind with an understanding of accounting principles.

Day to day, you will also be responsible for:

- Achieving monthly collection targets
- Updating collection notes and ongoing actions in relation to the tenants
- Monitoring ongoing debtor Payment Plans
- Managing security deposit holdings for retail tenant
- Experience with JDE, SalesForce, Microsoft Suite and Excel

As a part of our leadership team, you’ll also have Duty Management responsibilities from time to time, where you’ll be required to work a weekend shift (on a roster), which will be balanced with a day off in lieu.

**What sets us apart from the rest?**
- A collaborative no egos culture
- Diverse career paths across our vertically integrated business
- Ability to innovate in a company that not only encourages it but will facilitate it
- Competitive benefits including 18 weeks parental leave, health and wellbeing discounts and the ability to purchase extra annual leave

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives.


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