Customer Connect Co-ordinator

7 months ago


Christchurch, New Zealand Chorus NZ Limited Full time

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering Aotearoa’s digital future with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose; connecting Aotearoa so that we can all live, work, learn and play.

**Te Momo Tūranga | Contract**: 12 Month Fixed Term

**Te Wāhi |Where**: Christchurch

**Te Pūtake | Why we’re hiring**: Chorus is on an exciting adaptive journey, come and join the ride.

**Te Whiwhinga Mahi| The Opportunity**:
We have an awesome 12 month fixed-term opportunity for a tech savvy extraordinaire who prides themselves on being able to juggle multiple balls at once. We are looking for a provisioning or customer service professional to fill a pivotal role that supports the end-to-end delivery of our customer orders.

With providing exceptional customer service at the forefront, your day to day will include:

- Interpreting customer requests and translate into delivery of Chorus services and solutions.
- Building and maintaining effective working relationships with our Retail Service Partners and Service Partners to ensure a seamless experience for our customers
- Identify opportunities for continuous improvement that will enhance our customer’s experience.
- Ensure all orders received are progressed within our Service Level Agreements each and every time

**Ō Wheako, ō Pūkenga | Your Experience**:
The most important thing is your personality - approachable, yet resilient - but having the following will definitely help:

- Experience in customer facing roles with a strong customer service ethic and empathy.
- Great problem-solving ability, analytical thinking and decision-making skills.
- Motivated with a drive to deliver
- Self-managing with the ability to deliver outcomes. You know how to juggle multiple priorities and have a calm and collective approach
- Strong ability to embrace change, treating it as an opportunity for growth.
- Experience working in provisioning or telecommunications is an added bonus but if not, we can bring you up to speed

**Mō mātou | About us**:
It’s all about our culture, our people say it’s one of the best around. We’re proud of that. With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

We are on an exciting journey of becoming a more adaptive organisation in the way we are structured and the way we work so your growth mindset, curiosity and enthusiasm to learn will make you feel right at home.

**Nōu te mana** **| Work your way**:


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