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Small Business Advisor

4 months ago

Hamilton, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

Our role as Te Pēke o Aotearoa (BNZ) is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. We help some of NZ's most innovative entrepreneurs and are deeply proud of the work we do to support and nurture small businesses. If you can imagine a better future, let's find a way

**Mō te Tūranga | About the Role**

As a SME Business Advisor you'll Support the wider SME Hubs business - Manage workflow across the business, as well as compliance & administrative tasks to ensure customer needs are met and the SME Relationship Teams are supported. You will also deal with the customers via phone or other digital channels. This is a part time position, 10 hours per week and there is some flexibility around when these hours can be worked. Here's what the SME Hub Manager had to say about the role:
**What are the key day to day tasks the person in this role will complete?**
- Having value added conversations to clarify the current AML requirements and potential future needs of our current SME business customers
- Provide assistance, advice and solutions to our customers, as well as providing support to the wider team to help our customers achieve the best outcomes
- Building and maintaining relationship across a customers business, ensuring a great onboarding experience
- Complete financial health checks and make appropriate recommends around BNZ products and services

**What is the most exciting thing about this opportunity?**

This is your first step to launching your career in Banking and Finance, and success in this role opens a raft of opportunities for career advancement and growth. It is a foundation point that translates across all areas of the Bank. Joining BNZ gives you exceptional benefits and the ability to grow as a professional.

**What attributes will this person have in order to be successful?**

Energetic, organised, resilient and curious - That is what is needed to be successful in this fast paced and busy environment. Being highly organised as this will play a huge part in making sure you deliver great results for customers and support your colleagues. You'll be inquisitive and curious, asking questions to better understand a customer, their business and their needs. We are looking for:

- Previous experience and a real passion for customer service and fantastic communication skills
- Confident working in a fast-paced environment with excellent time management
- Some understanding of the fundamentals of operating a small business
- Any experience within the financial services industry would be an advantage
- You'll love working with a range of different people and enjoy building and managing relationships are energised by helping those that work with you to grow
- A natural problem solver, you'll be able to adopt through changes and work efficiently within a fast-paced environment

**What is the team culture and environment like?**

Supportive and inclusive, we come to work each day to help customers and team, in order to achieve the best outcomes. We're busy, we enjoy being in the middle of things and we love that our work makes a real difference to our small business customers. You must be a strong team player with a desire to find opportunities to assist others to ensure great outcomes for customers and colleagues.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

**Applications close 5 March 2023.