Advisor - IT Service Delivery

6 months ago


Hamilton, New Zealand Te Wananga o Aotearoa Full time

**Newly created role that’ll determine and implement IT service excellence for our kaimahi (employees).**:

- ** Lead business continuity planning and major incident management.**:

- ** Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking.**:

- ** A whanau-friendly workplace with flexible work arrangements and work-from-home option.**

**About us**

Te Wānanga o Aotearoa (TWoA) is New Zealand’s second largest tertiary institution, and we’ve been providing transformational education opportunities to New Zealanders for over 35 years. Our vision of **‘Whānau transformation through education’** drives our commitment to being at the forefront of tertiary education underpinned by Māori culture and values.

Ko ngā uara (our values) are woven throughout the actions we take to achieve great outcomes for our tauira (students) and kaimahi (employees):

- ** Te Aroha**:Having regard for one another and those for whom we are responsible and to whom we are accountable.
- ** Te Whakapono**:The basis of our beliefs and the confidence that what we are doing is right.
- ** Ngā Ture**:The knowledge that our actions are morally and ethically right and that we are acting in an honourable manner.
- ** Kotahitanga**:Unity amongst iwi and other ethnicities; standing as one.

**About the role**

The **Advisor - Service Delivery** will lead the development of service excellence, and will contribute significantly to ongoing service management, including holding the primary lead role for development and ongoing execution of Change, Problem, and Major Incident Management.

The Advisor role will be a collaborative bridge between Taupārongo (IT) and other kaimahi (staff) and will provide coaching to Service Operations and other Wānanga staff to enhance effective and efficient provision of service to all kaimahi. Additionally, this role will lead Disaster Recovery and Business Continuity Planning, provide project coordination support and assist with service reporting. With a sound understanding of the needs of our varied stakeholders, the role will assist in turning user requirements into actionable mahi, and will have significant responsibility in holding external providers and internal teams to account for timely, quality delivery of outcomes.

**About you**

In this role, your proven experience in service desk management, the ITIL framework, and incident/problem resolution will mean you’re familiar with the technical challenges and opportunities in this space as you develop a roadmap for service excellence. You’re expertise in information technology will also span infrastructure, security and data management, and you’ll be familiar with disaster recovery and business continuity planning and execution.

As the conduit between Taupārongo and our kaimahi, you’ll be a strong relationship builder, someone who’s easily able to build rapport with others, and you’re able to communicate technical information and solutions in a way that is easily understood by people with varying digital capability.

As a kaupapa Māori organisation, your willingness to participate in cultural activities and develop an understanding of Āhuatanga Māori (values, culture and tikanga) is desirable.

Share



  • Hamilton, New Zealand Te Wānanga o Aotearoa Full time

    **Newly created role that’ll determine and implement IT service excellence for our kaimahi (employees).**: - ** Lead business continuity planning and major incident management.**: - ** Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking.**: - ** A whanau-friendly workplace with...

  • Delivery Driver

    6 months ago


    Hamilton, New Zealand Service Foods Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers. As we expand our operations, we are looking for dedicated **Delivery Drivers (Class 2) **to join our team to **work on a casual, on call basis.** **As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers...

  • Service Desk

    6 months ago


    Hamilton, New Zealand Delivery Centric Technologies Full time

    **Job Title**:Service Desk/ Help Desk / Tech support** **Location: Hamilton, NZ** **Employment Type**:Full Time** **Years of Experience** - 2 - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks **Certification requirements** - Preferred MCP/MSCE/MSCA...

  • Service Advisor

    6 months ago


    Hamilton, New Zealand Sime Darby Motors Full time

    **Job Details**: - Reference #- 51171- Location(s)- Hamilton- Expertise- Administration- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) - HR to Upload.docx Truck Stops (NZ) Ltd is a wholly owned subsidiary of Sime Darby Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to...


  • Hamilton, New Zealand New Zealand Government Full time

    Fantastic opportunity to join the Victim Services team and work proactively and meaningfully across internal and external stakeholders and be part of a professional community of practice. - Permanent position based in central Hamilton. New Plymouth may be considered. - Starting salary range of $90,114 to $94,929. - Must be able to travel across regions to...


  • Hamilton, New Zealand Enlighten Designs Full time

    **Introduction**: Enlighten Designs exists to deliver exceptionally designed, innovative and customer-focused technology solutions. We know our success is due to our people, so we create an environment where they can do what they love, thrive in a fast-paced learning environment, and have some fun along the way. We’re on the lookout for someone to join...


  • Hamilton, New Zealand DX Mail Full time

    **We have an exciting opportunity to join our team as a Service Delivery Manager** We are thrilled to announce an exciting opportunity for a Service Delivery Manager to join our team in Hamilton. If you have a passion for leadership, a drive for success, and a desire to make a meaningful impact, this role is perfect for you. **Who are we?** At DX Mail, we...

  • IT Help Desk Support

    6 months ago


    Hamilton, New Zealand Delivery Centric Technologies Full time

    **Job description** We are currently looking for **Service Desk/IT Help Desk** who are based out of **Hamilton, NZ** to help our clients deliver solutions. **Role Title**:Service Desk/IT Help Desk** **Location: Hamilton, NZ** **Employment Type**:Full Time** **Open for 24*7 Support** **Years of Experience** - 2 - 3 years of Service desk, voice customer...


  • Hamilton, New Zealand Toyota Full time

    Our Hamilton flagship store has had a position become available, and we're currently looking for a |#Service Advisor#| to join us on the next phase of our journey here at Ebbett Toyota and Lexus of Hamilton. Previous experience in the automotive industry would be an advantage, specifically a Technician or someone with a pre-trade qualification. However, we...


  • Hamilton, New Zealand Toyota Full time

    Our Hamilton flagship store has had a position become available, and we're currently looking for a |#Service Advisor#| to join us on the next phase of our journey here at Ebbett Toyota Hamilton. Previous experience in the automotive industry would be an advantage, specifically a Technician or someone with a pre-trade qualification. However, we are also keen...


  • Hamilton, New Zealand Toyota Full time

    Our Hamilton flagship store has had a position become available, and we're currently looking for a Service Advisor to join us on the next phase of our journey here at Ebbett Toyota Hamilton. Previous experience in the automotive industry would be an advantage, specifically a Technician or someone with a pre-trade qualification. However, we are also keen to...


  • Hamilton, New Zealand Te Whatu Ora - Health New Zealand Full time

    **Contribute to transforming the future of health**: - **Flexible working supported to balance your work and lifestyle**: - **Based in our Te Manawa Taki region** Join Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This mahi will improve...


  • Hamilton, New Zealand DDS IT Full time

    **Introduction**: Join Our Team of Exceptional Rockstars of IT Field Services Engineer in Hamilton! - Work with NZ iconic brands - Great Company culture - 6 months contract to start (with possible extensions) - Based in Hamilton (2 days onsite and 3 days travelling to other sites in the region) About DDS IT Our culture starts and ends with our people. We...


  • Hamilton, New Zealand DDS IT Full time

    **Introduction**: Join Our Team of Exceptional Rockstars as an IT Field Services Engineer in Hamilton! Work with NZ iconic brands Great Company culture Permanent full-time role About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an eye on the future, having grown to 100+ staff across New Zealand. Our...


  • Hamilton, New Zealand Waikato Regional Council Full time

    **Mō te tūranga | About the role** - Support the day-to-day monitoring of on-time performance of the Waikato public transport network and adherence to Key Performance Indicators (KPI’s). - Attendance of monthly meetings with operators for all matters concerning the KPIs and monthly adjustments. - Support and provide technical advice to the Operations...


  • Hamilton, New Zealand First Gas Limited Full time

    **Company Description** Join the Clarus team and enjoy a career full of good energy and great rewards. **He aha koe ka aroha ai ki a Clarus **(Why you'll love Clarus) At Clarus you’re part of the team of talented specialists helping safely deliver the vital energy New Zealand needs to thrive today and in the future. From starting out in Taranaki our...

  • Accounts Advisor

    2 months ago


    Hamilton, New Zealand New Zealand Government Full time

    **Accounts Advisor** **_ _** **Te Haeata/The Opportunity** We are seeking one or two permanent part time Accounts Advisor(s) to join our high performing Transactional Services team in Hamilton in the new year. Working hours up to 16 hours per week for one part time Accounts Advisor (or up to 8 hours per week each for two part time Accounts Advisors). We...

  • Accounts Advisor

    2 months ago


    Hamilton, New Zealand New Zealand Ministry of Justice Full time

    **Accounts Advisor** **Te Haeata/The Opportunity** We are seeking one or two permanent part time Accounts Advisor(s) to join our high performing Transactional Services team in Hamilton in the new year. Working hours up to 16 hours per week for one part time Accounts Advisor (or up to 8 hours per week each for two part time Accounts Advisors). We are...


  • Hamilton, New Zealand Te Whatu Ora - Health New Zealand Full time

    **Contribute to transforming the future of health**: - **Flexible working supported to balance your work and lifestyle**: - **Based in our Te Manawa Taki Region** Join Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This mahi will improve...

  • Democracy Advisor

    6 months ago


    Hamilton, New Zealand Waikato Regional Council Full time

    Our Democracy Advisors are multi-talented individuals who provide specialist professional services to elected members and council staff, supporting a range of governance activities including the oversight of governance meetings and statutory hearings. **Mō te tūranga | About the role - You will organise and manage governance meetings and statutory...