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Export Customer Care Specialist

2 weeks ago

Auckland City, New Zealand Kuehne+Nagel Full time

Due to an internal movement, we have an opportunity for a Customer Care superstar to join our team on a full-time, permanent basis.**
Your Role**:This is a fantastic opportunity for someone who loves to take real ownership of their work and customer portfolio. This critical role sits within a large Customer Care team and is a key point of contact for our Sea Logistics clients. Reporting to the Customer Care Supervisor, you will support customers by providing information, answering questions, and solving any issues raised by the customer. Utilizing your strong freight forwarding + market knowledge, you will provide front line support for your clients.**
Your Responsibilities**:

- Driving customer excellence alongside the Sales and Operations Teams to ensure customer satisfaction and retention
- Determining specific service requirements / services and guiding customers on the end to end freight forwarding process
- Identify and pursue opportunities to up-sell and deliver value add services
- Building long term and effective relationships with customers - internal and external (this may include offsite customer visits)
- Providing customers with up to date information on shipments (some manual reports)
- Liaising with regulatory bodies to ensure compliance with documentation and processes
**Your Skills and Experiences**:

- A minimum of 2 years freight forwarding experience
- Exposure to in depth Customer Service & Seafreight Operations processes within a freight forwarding environment
- Sound technology literacy including Microsoft suite.
- Strong organisational skills including the ability to prioritise tasks & accuracy
- Excellent communication skills both written and verbal
- Ability to think outside the square and solve problems

You will be comfortable with picking up new systems and like working in a team environment. Your positive attitude will

enable you to build successful relationships with not only your team, but your customers too

Why work for us?

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;
- Fully subsidised health insurance for yourself and immediate family (dependent on visa status)
- 24/7 Gym membership
- Access to confidential EAP services
- Access to training, learning and development opportunities as well as career progression in a successful global organisation
- Flu vaccinations, birthday cakes, social club events, Christmas function/gift and more

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.