Billing Coordinator

4 weeks ago


Auckland City, New Zealand Nova Energy Full time

Expires 13th March 2023
- Reference: 1339043
- Category: Admin / Secretarial / Office Support
- Location: Auckland
- Work Type: Contract or Temp
- Related Documents

Nova is part of the family-owned Todd Corporation, one of New Zealand’s largest and most successful companies. We’re the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses.

Our Billings Team is seeking a technically minded & customer-focused Billing Coordinator to join our team in Auckland on a 12-month fixed term contract.

**About the role**

**Other key tasks**:

- Complete all billing tasks daily (ensuring all critical billing functions, reports, corrections, amendments, customer calls etc are completed)
- Perform data validations to ensure accuracy of customers power readings and investigate possible price or plan errors
- Provide support and assistance to customers and help solve their queries in a timely manner

To be successful in the role, you will need to be a self-motivated, customer-focused team player with a persuasive attitude and a passion for sales.

**Key skills required for this role**:

- Previous experience in a customer service role or administration role, with daily dealings with customers
- Confident talking on the phone to customers, be responsive to feedback and have resilience during difficult calls.
- Working knowledge of accounts receivable processes and prior experience with billing for energy or telco services is desirable.
- Comfortable to navigate Microsoft Office and open to learning new software’s and systems.

While you may not have industry experience or tick all the boxes, if you can demonstrate how your previous work experience or personal skills would make you successful in this type of role, we would like to talk to you.

**More about the team**

Our Billing team consists of 11 employees. We are a close bunch who support one another. We value each other as individuals for their relative strengths while always coming together as a whole team. We work hard together to achieve high-quality results, but you best believe we know how to have a good laugh (we also love coffee meetings at local cafes).

**What We Can Offer You**
- A discretionary incentive payment based on your performance and the Company’s
- Annual wellness programme, learning and development programmes, discounted Southern Cross, and a bunch of other good stuff.
- Flexible work arrangements
- Generous leave provisions including parental leave top ups for 26 weeks, volunteer leave, and the option to purchase additional leave
- Fun Cultural Calendar & social club activities
- A dynamic environment with an ever-evolving industry where you can learn, grow and thrive.


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