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Lead Service Designer

4 weeks ago


Wellington Central, New Zealand FinXL Full time

Location:
- Wellington Central, Wellington- Job Type:
- Contract- Specialisation:
- Government- Salary:
- NZ$130 - NZ$140 per hour- Reference:
- CR/012874_1659931614**Your new company**

Is a large and diverse government agency that is award-winning and customer-centric, which is are focused on making a difference for New Zealanders. Our client maintains a positive culture, thrives to delivers excellence and equitable outcomes for all New Zealanders. They are looking for a practiced and seasoned service designer on a contract basis.

**Your new role**

To use human centred design techniques and practices to create advanced service blueprints for key customer groups

Use qualitative research and design research techniques to draft, validate and design key personas.

Engage with key stakeholder groups to gain engagement and alignment around persona profiles and needs

Create customer journey maps for key personas

Develop Front stage and back stage experiences

**What you need to do now