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Technical Copywriter

4 months ago

Auckland City, New Zealand InnoCraft Full time

Key Responsibilities
- Create engaging and user-friendly copy with a consistent brand voice and tone for:

- The Matomo website (e.g., Knowledge Base, FAQs, etc.)
- The Matomo SaaS web app- FAQs
- Collaborate with Product Owners, UX Designers, Software Developers, Software Testers, and Marketing to gather requirements, understand product features, and develop effective copy strategies.
- Conduct thorough research to understand complex technical concepts and transform them into easily understandable and actionable instructions.
- Work closely with the Product development team to ensure the accuracy and consistency of the copy across different platforms and languages.
- Coordinate the translation process with third-party translation services, ensuring timely and accurate delivery of translated content in multiple languages.
- Participate in cross-functional meetings, providing input on content strategy, user experience, and product documentation.
- Review and edit existing copy to improve clarity, readability, and overall quality.
- Stay up-to-date with industry trends, best practices, and advancements in SaaS products, copywriting, and agile working methodologies.
- Maintain brand guidelines and style guides to ensure consistent messaging across all channels.
- Assist in creating marketing materials, such as blog posts, whitepapers, and case studies, to support the promotion of Matomo products and features.

Skills and Qualifications
- Excellent written and verbal communication skills with exceptional attention to detail. Demonstrated experience in writing technical copy for SaaS products, ideally within the web analytics or data privacy sector. Proficiency in adapting complex technical concepts into clear and concise instructions for a non-technical audience.
- Familiarity with agile working practices, such as Scrum, and the ability to work collaboratively within cross-functional teams. Strong organisational and project management skills to handle multiple priorities and meet deadlines.
- Ability to work independently and proactively, taking ownership of projects and delivering high-quality results.
- Ideally you would have some experience with CSS, HTML or JavaScript,

and familiarity with web analytics tools and concepts is a plus.
- Experience with translation coordination and localisation processes is desirable.
- Bachelor's degree in English, Communications, Technical Writing, or a related field is preferred.

Attributes
- Exceptional verbal and written English language skills.
- Being fluent in other languages such as French, German, and Italian is a plus.
- Relate to company values: About Matomo Analytics.
- Positive ‘can do’ attitude.
- High levels of personal and professional integrity.
- Ability to work independently and as part of a team.
- Proactive and takes initiative.
- Highly autonomous, with proven ability to manage own workload effectively.
- Ability to work in a fast-paced environment.
- Good reporting skills.
- Sense of humour.

LI-Remote

**Benefits**:

- A rewarding salary
- Remote work (save many hours on commute, and save money)
- Flexible hours
- 25 days of paid holidays per year plus your national public holidays
- A huge “playground” to grow your skillset
- Opportunity to have immediate impact
- Co-working space paid for and/or work from home
- All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)
- Paid certifications & training as applicable

Location
- 100% Remote work position
- **You must be located in New Zealand**

Interested in immigrating to New Zealand?

About InnoCraft and Matomo Analytics

At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: hundreds of millions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

We hire based on your ability to get the job done. At the same time we are proactive in making InnoCraft an inclusive work environment across race, gender, age, religion and identity. We celebrate the things that make you, you

Come join our growing team that’s helping ensure a safer, more privacy focused web/internet

LI-Remote