Social Media Moderator

4 days ago


Auckland City, New Zealand The Social Element Full time

**Fully Remote**

Our **Social Media Moderators **protect our clients’ brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms.

**Have you ever fancied working in the social media industry but didn't know where to start?**

**Have you ever wanted to work in the gaming industry?
**Are you fluent in Thai with great English too?**

If your answer is yes, keep reading

As a **Social Media Moderator**, you will provide online moderation services to our clients. In this role, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community.

**What You'll Do**:

- Moderating in accordance with The Social Element guidelines and client-specific guidelines.
- Carrying out moderation and training accordingly to the times scheduled in the project schedule
- Escalating user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
- Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
- Complete shift reports using templates provided according to individual project requirements
- Informing Social Producers of any technical or other issues with sites or content and providing feedback on any client issues

**Working Hours**:
**Child Protection**:
**Requirements**:
**Excellent Thai level**: As you’ll be posting messages in social media, it’s a must to have superb writing skills.
**‍‍ Background experience**: either engagement, social customer care, localisation, translation, copywriting, moderation, and/or community management, either with a brand or digital agency.
**Social Media knowledge**: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
**A confidence with digital technology**: you know the latest trends in social media like the back of your hand.
**✨ A self-motivated social media expert** who is comfortable working remotely.

If you have any **experience working in the gaming industry** that would be amazing

**IT Policy**:
We operate a **BYOD (Bring Your Own Device) Policy** which means to carry out this work, your PC will need to meet the following requirements:

- Operating system Windows 10 64bits or higher / MAC OS X version 10.15 (Catalina) or higher. We do not support Windows 8 or older / MacOS Mojave or older.
- i5 7th generation or faster 64-bit (x64) processor
- At least 8GB RAM Internet speed is 10Mbps download / 1Mbps upload (40Mbps download / 2Mbps upload is recommended)
- 40 GB available HDD (SSD is recommended)
- A Webcam and headset (used for internal purposes)
- Android or iOS device for 2FA
- Chromebook & Linux not compatible

**_Please Note:_** It is essential to have all IT requirements to qualify for the process and IT policy.

**The Hiring Process**:
The hiring process for this position will be made up of the two following stages:
**Online Assessment**

**Behavioural interview** with one of our Talent Team Members

**The Social Element values**:
Work according to the company values

**Do it Well**

**Be One Team ‍‍**

**Do the Right Thing ✔️**

**Keep Pioneering**

**Make Them Smile**

**Our Diversity, Equality & Inclusion Commitment**:
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
- Details of your personal/professional experience in social media
- Why you are interested in being part of our team at The Social Element



  • Auckland City, New Zealand NZME Full time

    This role is central to delivering NZ Herald’s industry-leading social media offering and giving voice to our branded accounts on major social networks. We’re looking for someone who will continue to grow NZ Herald’s impressive audience size and engagement through social channel content and platform strategies that reach new audiences and grow loyal...


  • Auckland City, New Zealand TVNZ Full time

    Reference: 41001 - Location: Auckland, Wellington, Christchurch - Work Type: Permanent full time - Expertise: Digital News & Content - JOB DESCRIPTION: jd social media producer.pdf **The opportunity - Te tūranga** As the Social Media Producer you will use social media to grow (and retain) the audience of 1News.co.nz. You will report to the Social Media...


  • Auckland, Auckland, New Zealand Culture - The Social-Led Agency Full time

    Direct message the job poster from Culture - The Social-Led AgencyAt Culture, we're all about helping New Zealand's top brands make real connections with their audience.We're on the lookout for a Social Media Manager so if you live and breathe social, and want to take brands to the next level - this role is for you.What's the role?As part of the role you'll...


  • Auckland, Auckland, New Zealand Culture - The Social-Led Agency Full time

    About CultureCulture - The Social-Led Agency is a forward-thinking agency dedicated to connecting New Zealand's top brands with their audience.We're seeking a talented Social Media Manager to join our team and help shape our clients' brand voices and drive social impact.Job SummaryThis role involves managing client social accounts, handling community...


  • Auckland City, New Zealand NZME Full time

    **Who we are** OneRoof is NZ’s leading property platform, with thousands of listings, property estimates and news and market insights to help Kiwis make informed property decisions. Owned by NZME, we offer a vibrant work environment, strong growth opportunities, great team support giving you the opportunity to learn and grow. **Who you are** We are on...


  • Auckland City, New Zealand Thematic Full time

    We are looking for a talented Social Media Coordinator in New Zealand. This is a part-time Contractor position, with a potential to lead to full-time employment. You know how to craft engaging social media content and how to grow followers in an authentic way. You are a creative thinker and a concise writer. You constantly learn about the latest social...


  • Auckland City, New Zealand Frenly Full time

    **Social Media Internships - Gain Hands-On Experience in Digital Marketing** Are you passionate about **social media, content creation, and digital strategy**? Do you want to work with **fast-growing startups and small businesses**, helping them build their online presence while developing real-world marketing skills? **Frenly** connects ambitious students...


  • Auckland City, New Zealand University of Auckland Full time

    **Company Description** Taumata Rau** **| The University of Auckland** The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex...


  • Auckland City, New Zealand JUCY Full time

    JUCY Group is an award-winning Trans-Tasman tourism company. We are looking for a Social Media Manager to join our marketing team at JUCY Headquarters in Parnell, Auckland. This is an incredible opportunity for a senior social media specialist to drive the JUCY and Star RV social media strategies, with a particular focus on organic content and building epic...


  • Auckland City, New Zealand New Zealand Government Full time

    Fulltime, Permanent Auckland location - Work for a Brand that you can feel really proud of promoting - Growing audience following and engagement through the creation of relevant and inspiring content Tourism New Zealand is a well-respected leader in destination marketing. Our purpose is to enrich Aotearoa New Zealand, and all who visit. We promote the 100%...

  • Social Media Lead

    3 days ago


    Auckland City, New Zealand New Zealand Government Full time

    He angitūtanga - The opportunity Now is the time to join the Marketing and Communications Group at EECA! We're looking for a Social Media Lead to help us build out our social media strategy, and programme of content. You'll be an all-rounder with a knack for words and storytelling, who loves brand, diving deep into data, and collaborating with people across...


  • Auckland City, New Zealand Auckland Council Full time

    **2-3 years experience**: - **Full time opportunity**: - **Immediate start** **He angitūtanga: The opportunity** Auckland Council has an exciting opportunity for a Social Media Specialist within their Communications team. In this role you will be responsible for planning and executing social media content across all Auckland Council social channels...


  • Manukau City, New Zealand TSB Living Ltd Full time

    Tsb Living Ltd Auckland is looking for a full time/part time Social Media Marketing executive. Job Duties: - **Content & Social Media Planning** - Develop an engaging content calendar that engages all digital marketing levers to drive brand awareness, engagement, and conversion. Create content fit for purpose and channel. - **Social Media Management**: -...


  • Auckland City, New Zealand Momentum Consulting Group Full time

    Takapuna Location - One of Auckland's most impressive office spaces - Permanent role with one of the country's best-known brands We're looking for a Social Media Coordinator to join one of New Zealand's best-known fashion brands! - Takapuna Location - One of Auckland's most impressive office spaces - Permanent role with one of the country's best-known...


  • Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** Tātaki Auckland Unlimited has an exciting opportunity for a **Social Media Specialist **within their Content and Channels team. In this role you will be responsible for planning and executing social media campaigns across the Tātaki Auckland Unlimited social channels including Facebook, Instagram and TikTok. In a...


  • Auckland City, New Zealand The Creative Store Full time

    Our client is a digital agency who pride themselves on big thinking. With a focus on SEO, Shopify, Social Media and Content, they are looking for a Social Media Specialist to join their team, located in the North Shore, Auckland. With 3+ years in a social media focused role, ideally in an agency environment, you will be skilled in planning and delivering...

  • Comment Moderator

    5 days ago


    Auckland City, New Zealand NZME Full time

    **Our world-class integrated newsroom incorporates the New Zealand Herald, Weekend Herald, Herald on Sunday and nzherald.co.nz together with Newstalk ZB - and we currently have an incredible opportunity you to become a part of the team. We’re on the hunt for a versatile digital star in the form of a comment moderator and homepage editor, and to play a key...


  • Wellington City, New Zealand New Zealand Government Full time

    Be the voice of Kāinga Ora in this specialist social media role - Wellington based opportunity to showcase your expertise - Salary of $92,211 + 5 weeks' annual leave and a suite of additional benefits Mō mātou - Our Organisation At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire...


  • Auckland City, New Zealand Bendon Group Full time

    It's an exciting time of growth at Bendon and we are on the hunt for a creative, analytical **Social Media Specialist** to come on board and drive our social media marketing and influencer programs to the next level. Bendon is a much-loved, iconic New Zealand brand creating lingerie for women for over 75 years and constantly adapting, innovating, and...


  • Auckland City, New Zealand NZME Full time

    **THE OPPORTUNITY**: We are on the hunt for a passionate social media pro to lead the development and execution of our Social Media strategy. This is an exciting opportunity to be part of a close-knit, digitally savvy team and work closely with the Brand Manager. Use social listening and analytics, mixed with creative flair to design content to increase...