Guest Experience Representative
7 months ago
Located on the seaside in New Brighton, the hot pools are a unique drawcard for locals and visitors to relax and enjoy. He Puna Taimoana features five pools, ranging from 25 to 40 degrees in temperature, plus a cold-water plunge pool, steam room, sauna and onsite café with magnificent beach views. Our reviews have us rated as a leading provider of wellness.
Our Team is passionate about delivering an exceptional Guest Experience and we're now looking for Representatives, to join us.
**Day-to-day you will**:
- Be the first point of contact as guests enter our facility
- Manage guest queries and feedback
- Complete bookings, memberships and sales
- Collaborate with the wider team, to ensure the smooth operation of the facility
**To be successful in this position you will**:
- Have the ability to demonstrate an excellent level of customer service to ensure a memorable experience for everyone that visits.
- Be naturally engaging, approachable and a team player.
- Have strong attention to detail, effective time management and problem-solving skills.
- Hold a current First Aid Certificate.
- Previous experience in customer services, recreation or hospitality is desirable.
**Additional information**:
**Salary**:$23.65 - $26.77
**Hours**:Friday 5pm - 9pm & Sunday 9:30am - 6pm
- To view the position description, please click on the link at the foot of the page._
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