Guest Service Agent Holiday Inn Auckland Airport

3 months ago

New Zealand Holiday Inn Full time

**About us**

Here are Holiday Inn Auckland Airport, we take pride in what we do and achieve high service of standards by making sure our teams are well supported through the provision of a:

- Room to have a great start in your career or take a step further in your career with us
- Room to be involved and be engaged with our team
- Room to grow yourself professionally and personally

If this aligns with what you are looking for, we'd love to give you a warm welcome to the Holiday Inn® family and join us as a **Guest Services Agent.**

**Your day to day**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As an agent and specialist for guest experience, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home. Your key responsibilities will include:

- Being the face of the hotel and provide our guest with warm greetings
- Acknowledging our IHG One Rewards Club members and returning guests
- Taking and manage bookings with up-selling opportunities
- Handling cash and credit transactions
- Being a trusted specialist for our guests
- Conducting check ins and check outs
- Staying one step ahead of guest's needs and preferences

**What we need from you**
- Communication skills
- Problem solving skills
- High attention to detail
- Experience using a hotel PMS system is advantageous for the role
- Fluency in local language, multilingual is beneficial
- Flexible and adaptable with departmental rosters
- Front desk and guest service experience is beneficial
- Previous experience in a customer service facing role is a must

**What we offer**

Well, where do we start?
- An opportunity to kick-start your career adventure with a company take can take you around the world
- Free staff meals
- Free on-site parking
- Hotel discounts worldwide
- Strong pipeline of development
- Birthday leave

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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