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Insurer and Consumer Specialist

3 months ago

Auckland, Auckland, New Zealand Marsh Full time

Mercer Marsh Benefits is seeking candidates for the following position based in the Auckland office:

Insurer and Consumer Specialist

What can you expect?

You will support the achievement of high levels of client satisfaction through effective administrative support to Brokers, Risk Advisors, Senior Risk Advisors and Principals within Mercer Marsh Benefits.

What is in it for you?

Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague." We offer following benefits to our employees so they feel valued each day at work:-

  • Leading training and development program
  • Flex @ Marsh
  • Professional environment where your career path really matters and is supported in our global organization
  • Great team environment with energetic and supportive colleagues

We will count on you to:

Support the achievement of high levels of client satisfaction through effective administrative support of Broker, Risk Adviser and Senior Risk Adviser, Principal.

  • Ensure timely and accurate production/processing of such things as invoicing, quotations, calculations, complex and confidential documentation, etc.
  • Ensure timely and accurate production of reports
  • Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
  • Processing of complex transactions and resolution of escalated matters within SLA
  • Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
  • Support Senior Account Executives/Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs
  • Adhere strictly to the Company's Quality practices and other systems and procedures
  • Build and maintain strong working relationships with internal and external stakeholders
  • Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements

What you need to have:

  • Experience within insurance or financial services.
  • Proficient in Microsoft Office tools – Excel and Word
  • Clear and concise oral and written communication skills
  • Strong numerical skills
  • Excellent organisation skills with ability to prioritise work and meet deadlines.
  • Excellent interpersonal skills with ability to work within a team.
  • Adept to learning new technologies.
  • Insurance knowledge

Why work at Marsh New Zealand?

Aside from the typical perks you'd expect from a corporate company in New Zealand (fresh fruit, discounts and amazing offices), one of the best things about Marsh is our people. You'll join an inclusive, diverse team with talented people from all over the globe.

We support many types of flexible working arrangements which allows you to balance your work, your life and your passions. We offer a great remuneration package which includes shares and life insurance in addition to your base salary plus a range of leave options to suit your well-being.

Our work environment encourages continuous improvement and career development. Our culture is one we're immensely proud of - from the moment you step through our doors, you'll feel welcome.

You'll be joining a leading business
Marsh is the world's leading insurance broker and risk adviser. With over 85,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $19 billion and 81,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.

Applications will only be accepted from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.