Insurer And Consumer Specialist

4 weeks ago

Auckland, New Zealand Cgr Services Full time

Description :
Mercer Marsh Benefits is seeking candidates for the following position based in the Auckland office :
Insurer and Consumer Specialist
What can you expect?
You will support the achievement of high levels of client satisfaction through effective administrative support to Brokers, Risk Advisors, Senior Risk Advisors and Principals within Mercer Marsh Benefits.
What is in it for you?
Marsh strongly believes in feeling comfortable bringing your whole self to work is a fundamental right of every colleague. We offer the following benefits to our employees so they feel valued each day at work:

Leading training and development program
Flex @ Marsh
Professional environment where your career path really matters and is supported in our global organization
Great team environment with energetic and supportive colleagues

We will count on you to :

Support the achievement of high levels of client satisfaction through effective administrative support of Broker, Risk Adviser and Senior Risk Adviser, Principal.
Ensure timely and accurate production / processing of such things as invoicing, quotations, calculations, complex and confidential documentation, etc.
Ensure timely and accurate production of reports
Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
Processing of complex transactions and resolution of escalated matters within SLA
Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
Support Senior Account Executives / Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs
Adhere strictly to the Company's Quality practices and other systems and procedures
Build and maintain strong working relationships with internal and external stakeholders
Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements

What you need to have :

Experience within insurance or financial services.
Proficient in Microsoft Office tools Excel and Word
Clear and concise oral and written communication skills
Strong numerical skills
Excellent organisation skills with ability to prioritise work and meet deadlines.
Excellent interpersonal skills with ability to work within a team.
Adept to learning new technologies.
Insurance knowledge

Why work at Marsh New Zealand?
Aside from the typical perks you'd expect from a corporate company in New Zealand (fresh fruit, discounts and amazing offices), one of the best things about Marsh is our people. You'll join an inclusive, diverse team with talented people from all over the globe.
We support many types of flexible working arrangements which allows you to balance your work, your life and your passions. We offer a great remuneration package which includes shares and life insurance in addition to your base salary plus a range of leave options to suit your well-being.
Our work environment encourages continuous improvement and career development. Our culture is one we're immensely proud of - from the moment you step through our doors, you'll feel welcome. You'll be joining a leading business
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