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Customer Service Administrator

4 months ago

Manukau, Auckland, New Zealand Demant Full time

Max term full time opportunity (6 months) with the possibility of becoming permanent.

About Diatec

  • We have an exciting opportunity for a motivated Sales Support Administrator.
    Diatec is part of
-
Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.
Diatec provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout Australia. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. Diatec provides a nationwide service in New Zealand and Australia.
The Role

  • Based in our Auckland office you will focus on providing exceptional customer service while maintaining professional relationships and providing administrative support to the Diatec team

Key Responsibilities:

  • Providing a high level of service to clients, to ensure all enquiries are responded to in a timely manner and with accuracy
  • Represent the company in a professional, friendly, helpful and polite manner, maintaining customer confidentiality at all times
  • Being a central point of contact in bringing together the customer to the sales and service teams
  • Respond to customers queries relating to products and maintain customer accounts
  • Arrange payments on agreed terms and subsequent invoice management
  • Book and coordinate the relevant logistics to ensure delivery of equipment and products
  • Communicate solutions, successes, and opportunities to the Diatec team
  • Provide coverage when required for the other administration/customer service functions within the team

Desired Skills & Experience:

  • Demonstrated Customer Service experience in a service operations/logistics environment is essential
  • Documentation preparation and management experience is desirable
  • Strong time management skills and the ability to proactively prioritise tasks with mínimal supervision
  • Ability to build productive relationships, loyalty and collaboration with others (e.g. customers, colleagues, partners & suppliers)
  • Proficient computer and Microsoft office skills
  • Knowledge of basic accounts including invoicing, receiving goods and payments
  • Knowledge of inventory control, desirable
  • Demonstrate initiative, motivation, sound judgement and maturity
  • Willingness to undertake all activities with professionalism and enthusiasm
  • Navision experience is highly desirable

We are offering:

  • Max term (6 months), full time
  • Competitive remuneration + Super
  • MyRewards' program a program that offers discounts to more than 400 retailers and services across Australia
  • Online Wellbeing centre a platform offering activities, workouts, meditations, nutritional and financial advice
  • Employee Assistance Program
  • Novated leasing
  • Birthday and Christmas gifts